Spring Oaks Capital
Position Overview
The Operations Manager is responsible for managing the efforts of 12-20 collection associates in a call center setting. The individual will provide coaching and development to their team in order to help them achieve monthly performance targets. In addition, they will serve as brand ambassadors for the company and model the company values.
Overview of Responsibilities
Active participant in creating a positive culture; heavily involved in selection process of new collection associates.
Supervises day-to-day activities of collections team ensuring that regulations and company policies are adhered to.
Develops Team through coaching, delivering constructive feedback, evaluating performance and leading by example.
Executes daily work lists within the collections system to drive strategy.
Resolves escalated consumer matters.
Instrumental in communicating areas of opportunity to Leadership Team.
Regular attendance and timeliness are required.
Performs other duties as assigned.
Required Skills, Knowledge, and Experience
Must possess the ability to influence and drive results.
Strong interpersonal and problem-solving skills.
Ability to process information quickly and accurately.
Strength in prioritizing and multi-tasking with high volume workloads; able to meet deadlines.
Respond effectively to departmental needs and adjust priorities accordingly.
Proficient in analyzing information and evaluating results.
Excellent verbal and written communication.
Experience and Education
High School Diploma, GED or equivalent
Previous leadership experience in customer service or collections environment
Understanding of collections/recovery activities is a plus.
Proficient in Microsoft Office Suite; Word, Excel, Teams, Outlook, SharePoint
Ability to communicate effectively in English & Spanish is a plus.
Physical Requirements
Lifts, carries or moves up to 20 pounds occasionally.
Work an adjusted work schedule, evening/weekend hours may be required.
Occasional travel as necessary
Benefits
Medical/Dental/Vision*
Life*
STD/LTD*
Holidays*
FSA/HSA
Paid time off
401(k) with match
* Company Paid
Pay
$65,000 – $ 68,000 per year
Equal Employment Opportunity
Spring Oaks Capital, LLC is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to age, sex, ancestry, race, religion, gender identity, genetic information, marital status, national origin, disability, protected veteran status, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
To apply for this job email your details to bwaites@springoakscapital.com