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Schedule for Monday, Sep 25, 2023
(all times ET)
8am — Dispute Best Practices in the Wake of Recent Enforcement Orders (From 7/19/2023)
9am — Common Software Conversion Headaches and How to Avoid Them (From 6/13/2023)
10am — How to Improve the Risk Assessment Process (From 5/30/2023)
11am — Is Everything a Dispute How to Train Collectors (From 4/25/2023)
12pm — How to Get Collectors Excited to Collect (From 3/31/2023)
1pm — The Controls That Need To Be In Place To Two-Way Text (From 2/13/2023)
2pm — How to Recreate the Live Agent Experience Using Digital Collections and Technology (From 1/6/2023)
3pm — How the FDCPA can Help Defend You Against FDCPA Lawsuits (From 9/18/2023)
4pm — Understanding the New New York Debt Collection Proposed Rules (From 1/6/2023)
5pm — The Rules and Laws Going Into Effect in 2023 That Need to be On Your Radar (From 12/23/2022)
6pm — Data Custody – Who Owns Your Data and What Can You Do With It
Schedule for Tuesday, Sep 26, 2023
(all times ET)
8am — Early Out vs. Bad Debt. Which Should You Be Focusing On (From 7/18/2023)
9am — Safeguards Rule Q&A_1280x720
10am — What the CFPB’s Policy Statement on Abusive Conduct Means for the ARM Industry (From 4/6/2023)
11am — What are the Best ChatGPT Prompts for Collection Operations to Use (From 4/6/2023)
12pm — Building an Effective Training Program for New Collectors (From 3/15/2023)
1pm — The Good, The Bad, and The Ugly of Nearshoring & Offshoring (From 2/8/2023)
2pm — How to Build an Internal Auditing Operation (From 1//5/2023)
3pm — How Many Agents Do I need Use Data, Predictive Modeling and KPIs to Know (From 9/19/2023)
4pm — Overcoming Objections and Stalls
5pm — Managing the Growing Number of Audit Requirements & Increased Oversight From Clients and Vendors (From 2/1/2023)
6pm — How the Fight Against ‘Junk’ Fees Will Affect the ARM Industry (From 12/1/2022)
Schedule for Wednesday, Sep 27, 2023
(all times ET)
8am — Consumer Attorney Update on Regulation F, Standing
9am — Discussing the Credit Reporting Changes to Medical Debt (From 6/29/2023)
10am — How to Monetize your Data (From 6/29/2023)
11am — Why Legislators Need to Hear Your Voice and How to Make That Happen (From 4/17/2023)
12pm — How to Source Debt Portfolios to Purchase (From 3/27/2023)
1pm — The Impact of Private Equity’s Interest in the ARM Industry (From 1/10/2023)
2pm — Modern Uses of Business Intelligence in Collections (From 11/8/2022)
3pm — Updating Your Training to Teach Digital Collections (From 8/1/2023)
4pm — Getting Emails into Inboxes and Not Into Spam Folders (From 4/5/2023)
5pm — Making The User Experience of Your Portal as User-Friendly as Possible (From 2/22/2023)
6pm — What Constitutes a Reasonable Investigation Under the FCRA (From 12/6/2022)
Schedule for Thursday, Sep 28, 2023
(all times ET)
8am — How to Leverage Phone Calls and Letters to Improve your Digital Collection Efforts (From 8/21/2023)
9am — Lowering the Time to First Contact (From 7/14/12023)
10am — An Update on Texting (From 6/5/2023)
11am — M&A Opportunities in the Wake of a Challenging Tax Season (From 5/15/2023)
12pm — The Best Way to Teach the FDCPA to New Collectors (From 4/20/2023)
1pm — The Diverging Definitions of the Least Sophisticated Consumer (From 4/4/2023)
2pm — How to Conduct Effective Tests to Help Collect More Money (From 3/22/2023)
3pm — The Best Collection Contest Contest! (From 9/22/2023)
4pm — What you Need to Know about E-OSCAR (From 8/11/2023)
5pm — How to Deal with Employees who Lack the Motivation and Ambition to Improve (From 6/30/2023)
6pm — Ask The Credit Reporting Expert (From 5/23/2023)
Schedule for Friday, Sep 29, 2023
(all times ET)
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