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Schedule for Monday, Mar 18, 2024
(all times ET)
8am — Building a Self-Service Portal that Consumers Want to Use (From 1/30/24)
9am — The Employee Retention Tax Credit-Why Your Arm Company May Now Qualify (From 11/3/2023)
10am — How Conversational AI can Help You Scale your Operation and Grow Your Business (From 8/22/2023)
11am — The Diverging Definitions of the Least Sophisticated Consumer (From 4/4/2023)
12pm — Using digital collections and technology to improve dispute processing (From 2/10/2023)
1pm — Are Your Collectors and Web Portals Competing with Each Other (From 11/15/2022)
2pm — Education vs. Enforcement – Which is More Important (From 9/12/2022)
3pm — Being Authentic-Using Your Voice, Building Your Circle, Wielding Your Influence (From 3/11/2024)
4pm — The Common Pitfalls of Using a BPO Provider (From 12/20/2023)
5pm — The Impact of Private Equity’s Interest in the ARM Industry (From 1/10/2023)
6pm — Everything You Need to Know About Cyber Insurance (From 9/13/2022)
Schedule for Tuesday, Mar 19, 2024
(all times ET)
8am — Talk-Off (From 6/3/2022)
9am — Best Practices in Using e-OSCAR (From 5/13/2022)
10am — Digital Communication 101 (From 3/15/2022)
11am — The CFPB and the Supreme Court-What it Could Mean for You and the ARM Industry (From 3/3/2023)
12pm — Why APIs are the KEY to a Techno-Centric Collection Operation (From 7/20/2023)
1pm — Government Contracts-Which Ones are Coming Soon (From 9/14/2023)
2pm — Privacy, Politics, Pre-Emption and Private Causes of Action-What You Need to Know To Plan for 2024 (From 11/1/2023)
3pm — How Agencies are Using Virtual Agents (From 3/12/2024)
4pm — Why Legislators Need to Hear Your Voice and How to Make That Happen (From 4/17/2023)
5pm — What Constitutes a Reasonable Investigation Under the FCRA (From 12/6/2022)
6pm — What to do When a Collector Says the Wrong Thing (From 8/30/2022)
Schedule for Wednesday, Mar 20, 2024
(all times ET)
8am — The Debate Over How to Report Paid-In-Full Accounts (From 2/3/2022)
9am — Best Ideas (From 8/23/2022)
10am — How to Make Your Portal a Collections Hub for Consumers (From 6/13/2022)
11am — How to Make the Most Out of Your Current and Future Technology Investments (From 4/15/2022)
12pm — Being Effective vs Being Efficient-How to Balance Collections with Empathy (From 1/11/2023)
1pm — How to Get Consumers to Use Your Portal (From 3/21/2023)
2pm — The Pros and Cons of Using Nearshore and Offshore Contact Centers (From 9/1/2023)
3pm — Dealing With Private Companies — like Phone Carriers — Essentially Regulating the ARM Industry (From 3/13/2024)
4pm — Best Practices in Handling Payment Processing Fees (From 12/11/2023)
5pm — What You Need to Provide a Rock-Star Level User Experience to Consumers (From 10/9/2023)
6pm — Employee Retention Best Practices (From 7/31/2023)
Schedule for Thursday, Mar 21, 2024
(all times ET)
8am — One Month Until Liftoff — Getting Ready for the FTC Safeguards Rule Changes (From 5/9/2023)
9am — Automation in Debt Collection-Reducing Human Error and Increasing Efficiency (From 8/8/2023)
10am — Early Out vs. Bad Debt. Which Should You Be Focusing On (From 7/18/2023)
11am — How Should an Agency Respond to a Consumer’s Validation Request (From 1/24/2023)
12pm –The Employee Retention Tax Credit – Are You Missing Out on Millions (From 10/10/2022)
1pm — The Talk-Off, Episode 34 (From 1/20/2022)
2pm — Building a Communication Workflow Under Reg F (From 11/15/2021)
3pm — Where to Find the Best Collectors Today (From 3/14/2024)
4pm — The Growing Circuit Split on Standing and What it Means for the ARM Industry (From 6/14/2023)
5pm — Pricing Hacks-Accessing Public Healthcare, Utility, Higher Ed & Government Data to Price Future Deals__1920x1040
6pm — Overcoming Everything that Terrifies You About Communicating via Text Messaging, Part III (From 11/14/2023)
Schedule for Friday, Mar 22, 2024
(all times ET)
8am — Collecting More While Spending Less (From 11/10/23)
9am — State Analysis-Massachusetts (From 10/18/2022)
10am — Examining the CFPB’s New IT Regulatory Guidelines (From 5/3/2022)
11am — Right-Sizing the Size of Your Agency in Today’s Economy (From 2/7/2022)
12pm — Tips for Collecting E-SIGN Consent (From 10/21/2021)
1pm — Managing Client Audits (From 4/20/2022)
2pm — The Tools and Training That Can Help Turn Good Collectors Into Great Ones (From 7/27/2022)
3pm — How To Secure More Payments-Taking Advantage of New Technology (From 3/15/2024)
4pm — A Brainstorming Session to Get the Most out of ChatGPT (From 11/2/2023)
5pm — How Many Agents Do I need Use Data, Predictive Modeling and KPIs to Know (From 9/19/2023)
6pm — The qualities that make the best managers and supervisors (From 7/28/2023)