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Schedule for Monday, February 10
(all times ET)
8am — Decoding Vague and Mixed Messages from Consumers (From 1/6/2025)
9am — Analyzing the Election’s Impact on Healthcare and Revenue Cycle Management (From 11/20/2024)
10am — 20240112 – How to Deal With Consumers You Think are Lying (From 1/12/2024)
11am — 202402012 – The Main Event-Hybrid vs. In-Office vs. Work From Home Collectors-Which Model is Best
12pm — 20240322 – How Data Scientists Set Up the Tools That They Use (From 3/22/2024)
1pm — 20240506 – Getting Ready for the New FTC Rule on Safeguarding Consumer Information (From 5/6/2024)
2pm — What Companies Should do with Their Good and Bad Calls Once They Are Over (From 8/26/2024)
3pm — The Difference Between Mentoring and Training and Knowing When to Use Each (From 6/4/2024)
4pm — A Conversation about AI and Compliance (From 6/25/2024)
5pm — 20240409 – Security Awareness Training-What It Is and How It Works (From 4/9/2024)
6pm — 20230304 – How You Can — And Should — be Empowering Women (From 3/4/2024)
Schedule for Tuesday, February 11
(all times ET)
8am — Leadership in Challenging Times-Stories of Motivation and Triumph (From 6/25/2024)
9am — How to Build Trust and Rapport with Consumers (From 7/25/2024)
10am — Building A Dashboard That Drives Decisions (From 9/10/2024)
11am — 20240507 – How to Reduce Confounding Variables and Bias to Optimize Testing Integrity (From 5/7/2024)
12pm — 20240329 – Labor Arbitrage – Where Tech Can Replace Humans (From 3/29/2024)
1pm — 20240227 – How to Respond When Consumers Use Tactics They See On Social Media (From 2/27/2024)
2pm — 20240123 – Making the Decision to Go Legal-How to Know When to File Collection Lawsuits
3pm — 20231220 – Implementing New Technology in an Outdated Office (From 12/20/2023)
4pm — Stealing Success-Digital Communication Lessons the ARM Industry Can Borrow (From 12/18/2024)
5pm — Traps that Consumers Set to Catch Collectors (From 1/31/2025)
6pm — Maximizing Profit Margins for 2025 (From 1/13/2025)
Schedule for Wednesday, February 12
(all times ET)
8am — The Laws Going Into Effect in 2025 That You Need to Know About (From 12/30/2024)
9am — Digital Only vs. Digital First Collections (From 11/20/2024)
10am — 20231211 – Best Practices in Handling Payment Processing Fees (From 12/11/2023)
11am — Building a Strategic Plan for 2025 and Beyond (From 10/18/2024)
12pm — 20240209 – Getting the Most Out of Your Internal Data (From 2/9/2024)
1pm — 20240327 – An Update on Medical Debt Collection & Credit Reporting Laws and Regulations (From 3/27/2024)
2pm — Addressing the Ambiguity of Compliance and Conversational AI in the Collections Industry (From 4/30/2024)
3pm — 20240530 – The Effectiveness of Conversational AI in the ARM Industry (From 5/30/2024)
4pm — Teaching Collectors to be Active Listeners (From 8/15/2024)
5pm — How to Stay off the Radar of Plaintiff’s Attorneys (From 7/22/2024)
6pm — Measuring and Optimizing Engagement Rates in Digital Communications (From 6/3/2024)
Schedule for Thursday, February 13
(all times ET)
8am — Acquisition Management-How to Acquire and Onboard a new Agency (From 7/26/2024)
9am — What Should be in Your Tech Stack (From 6/21/2024)
10am — Compensation Structures That Allow Your Operation to Grow and Thrive (From 8/21/2024)
11am — 20240523 – Negotiating MasterClass (From 5/23/2024)
12pm — The Different Types of Consumers and How to Interact with Each (From 4/23/2024)
1pm — 20240222 – The Economics of Filing Collection Lawsuits (From 2/22/2024)
2pm — Accelerate Growth-The Power of Partnering to Drive Business Success (From 10/21/2024)
3pm — Breaking Down the CFPB’s Guidance on Medical Debt Collection (From 11/1/2024)
4pm — Mastering Email Deliverability (From 12/5/2024)
5pm — Using AI as a Research Tool and for Creation of Policies and Procedures (From 1/7/2025)
6pm — How to Build Scripts in a Multi-Channel Communication Environment (From 1/28/2025)
Schedule for Friday, February 14
(all times ET)
8am — Identifying People Who Will Become Great Collectors (From 12/5/2024)
9am — 20240103 – Optimizing Your Operation for Income Tax Season (From 1/3/2024)
10am — What to Do When a Vendor, Creditor, or Partner has a Data Breach (From 10/9/2024)
11am — 20240206 – What Newbies Need to Know About the Collection Industry (From 2/6/2024)
12pm — 20240311 – Being Authentic-Using Your Voice, Building Your Circle, Wielding Your Influence (From 3/11/2024)
1pm — 20240328 – How to Collect on Judgments (From 3/28/2024)
2pm — How Credit Reporting Changes are Impacting Scoring and Data Analysis (From 4/22/2024)
3pm — 20240515 – How to Get Consumers to Pay Your Debt (From 5/15/2024)
4pm — 20240514 – What Data is Most Important to Collection Operations Today (From 5/14/2024)
5pm — 20240410 – The Right Way to Conduct Due Diligence in Debt Buying (From 4/10/2024)
6pm — 20240207 – The Basics of User-Customer Experience and How to Make Your Site-Portal More User Friendly