Spring Oaks Capital
Position Overview
The Educator is responsible for setting newly hired collections associates up for success in their roles. This individual will provide instruction and coaching to associates in order to meet company expectations. The Educator is responsible for developing and administrating training curriculums for all collections associates. In addition, they will serve as brand ambassador for the company and model the company values.
Overview of Responsibilities
Develop educational materials, such as digital presentations, how-to manuals, and instructional videos.
Prepare ongoing education procedures and training material.
Schedule and conduct training sessions on various call center topics to prepare and support new employees.
Train experienced employees on new or updated call center procedures to improve their performance.
Observe the daily operations of call center employees and identify any areas of improvement.
Liaison with managers to conduct on-the-job coaching.
Measure the effectiveness of training sessions and prepare individual or team progress reports.
Regular attendance and timeliness are required.
Perform other duties as assigned.
Required Skills, Knowledge, and Experience
Familiar with learning management systems.
Strong teaching and mentoring skills.
Able to manage employees in a classroom setting.
Must possess the ability to influence and drive results.
Strong interpersonal and problem-solving skills.
Strength in prioritizing and multi-tasking with high volume workloads; able to meet deadlines.
Respond effectively to departmental needs and adjust priorities accordingly.
Proficient in analyzing information and evaluating results.
Excellent verbal and written communication.
Experience and Education:
High School Diploma, GED or equivalent
Bachelor’s degree in education or business management is preferred.
2+ years’ experience working as an educator and/or trainer.
3+ years’ call center experience.
A thorough understanding of Federal and State laws related to the collection industry, including but not limited to the Fair Debt Collections and Practices Act (FDCPA) is preferred.
Understanding collection/recovery activities is a plus.
Proficient in Microsoft Office Suite; Word, Excel, Teams, Outlook, SharePoint
Physical Requirements:
Lifts, carries or moves up to 20 pounds occasionally.
Work an adjusted work schedule, as required.
Occasional travel as necessary
Benefits
Medical/Dental/Vision*
Life*
STD/LTD*
Holidays*
FSA/HSA
Paid time off
401(k) with match
* Company Paid
Equal Employment Opportunity
Spring Oaks Capital, LLC is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to age, sex, ancestry, race, religion, gender identity, genetic information, marital status, national origin, disability, protected veteran status, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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