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Consumers who take care of their debts on their own, without any interaction with a collector, are the dream scenario for any collection and recovery operation. Self-service collections is the wave of the future, and companies are investing big money into their portals and technology to allow consumers to take care of their debts without needing to speak with an agent.

In this webinar, sponsored by DAKCS, a panel of experts will share their insights and techniques that induce consumers to take care of debts on their own and improve the operation’s self-service collection rates.

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Regulation F is nearing its one-year anniversary of enactments and companies are still finding areas where there are issues with compliance. One way to identify those problem spots is to conduct a gap assessment and uncover holes in a compliance management system, as it applies to Regulation F.

In this webinar, sponsored by TCN, a panel of experts will share their process for conducting Regulation F gap assessments to ensure nothing is overlooked and everything is taken care of.

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The clock is ticking toward December 9 when amendments to the Federal Trade Commission’s Safeguards Rule are set to go into effect, and companies are running out of time to make the necessary updates to their operations to be in compliance once those changes go into effect. There are specific requirements that all companies in the collection and recovery industry will need to make to be in compliance, and they are not requirements that can be put into practice at the drop of a hat.

In this webinar, sponsored by Finexus Insurance Agency, a panel of experts will walk through the new requirements of the Safeguards Rule and make sure you know everything you need to know to be ready for December 9.

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The Buy Now, Pay Later market has exploded in popularity in the past few years, offering credit-like installment terms for consumers shopping online. But as the market matures, we are now starting to see increased regulatory scrutiny from the Consumer Financial Protection Bureau at a time when BNPL debts are starting to increase.

In this webinar, sponsored by TCN, a panel of regulatory experts will share their thoughts and perspectives on how the CFPB’s involvement will impact the Buy Now, Pay Later market, and what it means for the credit and collection industry as a whole.

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The TCPA applies to more than just phone calls. Text messages and ringless voicemail drops are also subject to the provisions of the TCPA, among others, and not all of these channels are the same level of risk — some are safer than others.

In this webinar, sponsored by WebRecon, a panel of compliance experts will share their thoughts on how the TCPA applies to different communication channels and which ones are safer than others.

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There are common components to every collection call. Asking the individual to confirm he or she is the intended recipient of the call is one of the most important. But people can be wary when they answer a call from someone they don’t know and then are asked to confirm their name and other information about themselves before finding out what the call is about. Many consumers elect not to identify themselves. What should a collector do in that situation?

In this webinar, sponsored by Bedard Law Group, a panel of experts will share their experiences and insights to help get through this difficult, yet critical component of a collection call.

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