Events

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It sounds simple – when a consumer says don’t call me anymore – you don’t call anymore. But does that mean you can’t email? How about text messages? And what do you tell other agencies who might get this account down the line? Managing cease communication requests is tricky and often the subject of lawsuits filed against collection operations.

In this webinar, a panel of experts will share their insights and strategies to help you build a set of best practices to manage cease communication requests.

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Artificial intelligence is great at a lot of things, but people might not be using it to its full potential. One area of the accounts receivable management industry that is seeing benefits from the use of artificial intelligence is compliance. AI can help companies make sure policies and procedures are being followed, that agents are not doing and saying things they shouldn’t, and more.

In this webinar, sponsored by Balto, a panel of experts will share their insights into how artificial intelligence is helping drive their compliance departments.

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Nearshoring and offshoring have been part of the collections and contact center industries for some time now. But much like the negative stigma attached to collections, using agents in other countries sometimes gets a bad rap. But many companies rely on those agents and would not be able to operate without them.

In this webinar, a panel of experts will talk about the ins and outs, the do’s and don’ts, and the ups and downs of using nearshore and offshore locations.

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When we talk about technology in today’s accounts receivable management world, we don’t usually talk about it in the context of compliance. But technology has one great benefit over humans — it does what you tell it to do, and only what you tell it to do. It doesn’t play hunches or go with its gut. Technology has the power to standardize much of a collection operation.

One area where standards are important are inside compliance management systems. In this webinar, a panel of experts will share their insights to help you put technology to good use by helping enhance your compliance management system.

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Dispute processing can be a very manual operation, that is labor-intensive and not very automated. But that doesn’t have to be the case. The growth of portals and other technology can help companies accept, process, investigate, and address disputes faster than ever. Knowing how to put that technology to good use can make a huge difference in a collection operation’s bottom line.

In this webinar, a panel of experts will share their insights to help you understand how to put technology to work to improve your dispute management and resolution processes.

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A lot of companies are trying to figure out how to send text messages to consumers. The Holy Grail, though, is engaging with consumers in two-way text message conversations, which seems to be far off in the distance for a lot of collection operations. But it doesn’t have to be. Communicating via text messaging is not any different than communicating over the phone.

In this webinar, sponsored by InterProse, a panel of experts will share their strategies to help companies understand what is needed to communicate with consumers via two-way texting.

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