Events

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Under the Fair Credit Reporting Act, when a debt is disputed by a consumer, the furnisher is required — under certain circumstances — to conduct a reasonable investigation. What constitutes a reasonable investigation, though, is often left to a regulator or judge to decide.

In this webinar, a panel of experts will discuss how you should approach building your own definition of “reasonable” for your dispute investigations, to try and minimize your legal and compliance exposure.

PANELISTS

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Interactive Virtual Agents (IVA) and Interactive Voice Response (IVR) systems are often the first line of engagement between a consumer and a collection operation. IVAs and IVRs can be a great tool to help consumers, but can also be a source of frustration if they are not programmed properly.

In this webinar, sponsored by TCN, a panel of experts will break down the state of IVAs and IVRs today and share their insights to how they can be best used to help consumers.

PANELISTS

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Communicating and engaging with consumers ie tougher than ever, even though we are more connected than we have ever been. Credit unions need to use all the tools in their toolbox to interact with members because we all like to communicate in different ways. DirectDrop Voicemail is a tool that can be used to boost engagement in exciting ways.

In this webinar, sponsored by VoApps, a panel of credit union experts will share their insights and strategies for using DirectDrop Voicemail, to show you ways to proactively engage with your members and boost communication and performance rates.

PANELISTS

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Believe it or not, 2025 is right around the corner – less than 75 days away. The time is right to start planning for next year, if you haven’t done so already. There are still a lot of variables to be determined that could impact the credit and collection industry next year, but waiting for all of those variables to be locked down is not the best idea.

In this webinar, sponsored by Connect International, a panel of experts will discuss how they are building their plans for 2025 and talk about strategic plans broadly, so you can learn the process and apply it in your own operation.

PANELISTS

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Discover how partnering with consultants can be a transformative strategy for your business. In this webinar, sponsored by Cornerstone Licensing,  we’ll delve into the key benefits of consulting partnerships, including accelerated project timelines, access to specialized expertise, and enhanced problem-solving capabilities. Learn from real-world success stories, understand the cost-benefit analysis, and get practical tips on selecting and working effectively with consultants to drive your business forward.

PANELISTS

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You’re looking at buying a new piece of software or outsourcing some of your operations to a third party or bringing in a consultant to help make your company run more efficiently. You ask around and get some recommendations, have a call or two with the prospective partner, and then sign a contract that binds you to that partner. Did you do enough to vet them? To make sure they are going to do what they say they are going to do? Did you make sure they are going to protect your information? How sound are they?

These days, nothing can be taken for granted. Companies need to fully vet anyone they do business with, for reputational risk, headline risk, regulatory risk, and just overall risk to your operation. In this webinar, sponsored by Finvi, a panel of experts will break down how you should be vetting your vendors, so you can sleep a little easier at night.

PANELISTS