Events

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Probate can be a very tricky component of the collections process for companies of all shapes and sizes. But it doesn’t have to be. There are many opportunities for companies to optimize their processes and successfully navigate the probate process.

In this webinar, sponsored by DCM Services, a pair of probate recovery experts will share their tips and insights to help you maximize your recoveries.

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Among the statutes governing the accounts receivable management industry, there is only one where the number of lawsuits has been increasing, on a year-over-year basis: The Fair Credit Reporting Act. FCRA lawsuits continue to increase, presenting a growing problem for companies in the ARM industry.

In this webinar, a panel of leading legal and compliance experts will break down the types of lawsuits that are most common today, discuss strategies to defend and prevent those suits, and share insights into what the future holds for FCRA litigation.

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Training new collectors in a classroom setting is very different from training agents who are watching you from the comfort of their own home via Zoom or Microsoft Teams. And making sure that remote agents are happy and engaged is equally difficult. And nobody wants to lose — and have to try and replace — a good agent in this job market.

In this webinar, sponsored by CollaborationRoom.ai, a panel of leading training experts will share their strategies for training and retaining remote agents. Even if you don’t have agents working remotely, this panel will likely have ideas that work in the office as well.

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Do you know where your company is most likely to get in trouble? Do you know all the problem areas? If not, that’s what risk assessments are for. They are an important tool to help companies understand — and then mitigate — all of the risks that come along with operating in the accounts receivable management industry.

In this webinar, a panel of compliance experts will help attendees understand what risk assessments are and how to conduct them.

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A ruling in a recent court case has partially held a debt buyer liable for the actions of the collector working its accounts, creating a new series of concerns for the ARM industry. Companies are required to monitor how collectors are working their accounts, but now may be held liable when collectors do or say something they shouldn’t.

In this webinar, a panel of legal experts will discuss this ruling and the concept of vicarious liability in the ARM industry.

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