February, 2025
February
11feb1:00 pm2:00 pmA Conversation about Letters (and Notices)
Event Details
REGISTER HERE For all the talk about digital communications, letters (and notices) are still a large part of the collection communication process, and will be for at least the foreseeable
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Event Details
For all the talk about digital communications, letters (and notices) are still a large part of the collection communication process, and will be for at least the foreseeable future. But the times, they are a-changing. Understanding how to adapt your letter communications to be more in line with what consumers are expecting is key if you want to get them to engage with you.
In this webinar, a panel of experts will break down what you need to know about letters — and notices — in today’s world, to make sure you are maximizing and optimizing every communication you make with consumers.
Time
(Tuesday) 1:00 pm - 2:00 pm EST
12feb1:00 pm2:00 pmHow Operations Should be Using Speech Analytics
Event Details
REGISTER HERE Speech analytics has been around for a while now and it may seem like there is nothing new to what it can do and how it is used
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Speech analytics has been around for a while now and it may seem like there is nothing new to what it can do and how it is used inside operations in the credit and collection industry, but that’s only because you really haven’t been paying attention. The entrance of artificial intelligence and machine learning has added a whole new dimension to speech analytics and what can be learned from conversations between collectors and consumers.
In this webinar, sponsored by Connect International, a panel of experts will break down just how companies in this industry should be using speech analytics, to help you optimized and maximize your investment in the technology.
Time
(Wednesday) 1:00 pm - 2:00 pm EST
13feb1:00 pm2:00 pmHow to Get Collectors to Change Their Behavior
Event Details
REGISTER HERE Picture it. You have a collector who is going through a slump and has picked up some bad habits along the way. You need to get him or
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Event Details
Picture it. You have a collector who is going through a slump and has picked up some bad habits along the way. You need to get him or her to make some changes and it needs to happen now. How do you approach that collector and that conversation to get the best outcome? Getting collectors to change their behaviors is a lot more easily said than done.
In this webinar, sponsored by Abstrakt, a panel of experts will break down the best ways to engage with collectors when you need to get them to make changes to their behavior.
Time
(Thursday) 1:00 pm - 2:00 pm EST
March
No Events