Technology

Lost amid the many larger problems affecting individuals across the United States and the world is an interesting data point that should make executives across the credit and collection industry feel more optimistic: the number of robocalls has plunged significantly during the past eight months. That decline, however, is likely …

A revenue cycle management company has announced that records for one of its clients may have been compromised. Healthcare Resource Group issued a press release earlier this week about the incident, which occurred when an employee’s email account was subject to unauthorized access for most of last November. A third-party …

A technology platform based in Canada that helps consumers “self-cure” their debts has raised $52 million for, among other things, to help the company expand into the United States. The company, called Symend, says it seeks to replace legacy collection systems with a more robust operation that enables “evidenced-based recommended …

Every state attorney general, along with the AGs from Puerto Rico and American Samoa are “contemplat[ing]” issuing more subpoenas and civil investigative demand letters to help trace the origins of illegal robocallers, according to a letter that was sent yesterday to an association representing wireless phone carriers. The letter summarizes …

Meeting via conference call yesterday, the Federal Communications Commission has formally adopted a rule that will require phone carriers to deploy STIR/SHAKEN call authentication technology by June 30, 2021. STIR/SHAKEN is technology that allows a carrier to verify the caller ID information matches the caller’s actual phone number. It is …

Telecom carriers are going to get another 15 months in which to implement caller ID authentication under the STIR/SHAKEN protocols under a proposal that was released Friday by the Federal Communications Commission. Carriers were supposed to adopt the STIR/SHAKEN framework and have it working by December 31, 2019, but that …

ACA International was one of nine trade associations that sent a representative to meet with staff from the Federal Communications Commission’s Consumer and Governmental Affairs Bureau to urge the regulator to take more steps to notify companies when their calls are being blocked or labeled as potential spam or fraud …

TONAWANDA, N.Y., March 4, 2020 (Newswire.com) – Arbeit Software, a leading provider of communication software solutions, is now Arbeit, signifying a refreshed brand and exciting growth. Arbeit got its start with a powerful broadcast dialer designed for the accounts receivables management industry. Arbeit has since expanded its product offerings to include a TCPA Compliant Dialing …

A pair of states addressed issues with robocalls yesterday, with one touting a new consumer hotline to report scammers while the other admitted that it is investigating fewer than 10% of the robocall complaints it receives from individuals. North Carolina launched Operation Silver Shield last week, which includes a toll-free …

Google has announced that it is expanding its Automatic Call Screening technology to all Pixel phone users, including those that are using older models. Previously, Google had made the technology available just to users of its Pixel 4 devices. The feature has been added to Google’s “Call Screen” product, and …