Technology

Seeking to offer consumers more ways to settle their unpaid debts, a husband and wife team from Wisconsin have launched a new platform that was recently profiled in a media publication. Called Debtle, the platform offers creditors the opportunity to accept “alternative payments” beyond traditional checks and credit and debit …

September 10, 2021 — CollaborationRoom.ai announced today a partnership with Radius Global Solutions to deploy its agent engagement tools across its global network.    By using the CollaborationRoom.ai platform, Radius will enhance its engagement with its remote contact center agents. This will improve overall compliance and client performance as well as …

There is a new category of debt that emerging, digital-first collection agencies are seeing more of, and it appears this type of debt is going to become even more prevalent in the years to come, according to a recently published report. Known as “Buy Now, Pay Later,” this type of …

Continuing its spree of acquisitions in 2021, Ontario Systems yesterday announced it had purchased Katabat, the maker of a collection software platform. Terms of the deal were not disclosed. The deal marks the second for Ontario Systems this year and the third in the past 18 months, following the acquisition …

If it’s one thing that all the Attorneys General across the country — regardless of whether they are Democrat or Republican — can agree on, it is their combined hatred of illegal robocalls. AGs from all 50 states and the District of Columbia yesterday filed a joint comment seeking to …

Minneapolis, MN – July 29, 2021 – DCM Services, LLC (DCMS) the industry leader in estate and specialty account recovery solutions, has launched a new Quick Pay feature within DCMS ServiceLink™. We are also pleased to announce the official launch of chat functionality within DCMS ServiceLink! Clients who are eligible …

What do people think of engaging with chatbots when visiting a company’s website? For the most part, people do not like to be duped into thinking they are interacting with a real person, but when the chatbot makes a mistake or is unable to resolve a problem, people were actually …

More proof that there is plenty of interest from investors in the accounts receivable management industry came yesterday, in the form of a $12 million Series A funding announcement from Prodigal, a technology company that provides an automation platform for debt buyers, debt collectors, and creditors rights law firms. The …

I might be a little too far ahead of the curve here, which definitely wouldn’t be the first time that has happened, but I came across a report today detailing how our use of cash as a means of paying for stuff is falling faster than ever. That triggered a …

Today is a new day for companies making calls, including those in the accounts receivable management industry. Starting today, phone carriers are required to deploy the STIR/SHAKEN call authentication protocols that were built to combat the illegal spoofing of phone numbers and provide consumers with a level of comfort that …