Technology

TCN Launches TCN Operator, Its Next-Generation Call Center Platform with a Comprehensive Suite of Automated Agent Tools and Advanced Apps

ST. GEORGE, Utah – May 11, 2021 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced the launch of TCN Operator, the next generation of its flagship platform. Built for the modern call center, TCN Operator features an …

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FTC Issues Warning About Avoiding Racism When Using AI

Artificial intelligence has become a big buzzword in the accounts receivable management industry during the past couple of years. Companies are using AI to help identify which accounts to contact and when to contact them and using algorithms to help them make more decisions and handle more collection inquiries. The …

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I, For One, Welcome Our Robot Overlords

The COVID-19 pandemic has accelerated the shift to more automation in the call center world, and technology is allowing chatbots and other artificial intelligence tools to develop empathy, which is leading some to predict the displacement of hundreds of thousands of call center representatives in the coming years, according to …

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Meduit Taps Nordis Technologies for Omnichannel Patient Billing and Collections Communications

CORAL SPRINGS, FLORIDA, March 22, 2021—Meduit, one of the 10 largest healthcare revenue cycle management (RCM) solutions companies, has consolidated customer communications management (CCM), digital delivery and print/mail services with Nordis Technologies. Using Nordis’ cloud-based Expresso® CCM platform, Meduit produces and distributes about 2 million print and electronic patient billing statements and letters a …

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NRA Group Partners with Interactions to Drive Collections Industry Forward

FRANKLIN, MA – March 16, 2021: Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies, today announced that NRA Group, a leading accounts receivable management (ARM) company, has deployed a sophisticated Interactions Virtual Collection Agent (VCA) in record time. Progressing from contract signature to first call in a few months, …

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