Chatbot Usage Growing in Financial Services

We are less than a decade away from humans being unable to determine whether they are speaking with a human or a bot during webchat sessions, according to a published report. Chatbots are becoming a more common component of customer service offerings in the financial services industry, and offer companies …

Read More »

Why Robocalls Aren’t Going Away Anytime Soon

Robocalls are like email spam and phishing attacks in that they are never likely to go away, a pair of experts predicted during a presentation at a technology conference earlier this month, according to a published report on While progress has been made, there are still too many sticking …

Read More »

Apple Unveils BNPL Service

Apple is hosting its Worldwide Developers Conference (WWDC) this week and for fanboys like me, the event is an opportunity to see new hardware and software that the tech giant is planning to release. But this year, Apple announced during its keynote address on Monday, that it is expanding its …

Read More »

Equifax Confirms Issues with Some Credit Scores

Thanks to Michael Lamm at Corporate Advisory Solutions for giving me a heads up about this issue… Equifax has been telling lenders that about 12% of the credit scores it has been providing recently are inaccurate, likely a result of a coding error. The issue affected individuals who received credit …

Read More »

Bill Pay Fintech Raises $12M to Expand Operation

A company that bills itself as a negotiating service between consumers and banks and credit card companies has raised $12 million in Series A funding to fix the problem of paying bills, a process that the company says is “fundamentally broken” in the United States. The company, called Cushion, “reimagines …

Read More »

Tech-Enabled Collection Platform Raises $10M

January, more commonly known in the industry as Debtsy, has raised $10 million to help it achieve its goal of becoming a “tech-enabled collections agency service that collects the debt on behalf of creditors in a civilized way,” according to a published report. The company, which has been in business …

Read More »