Technology

A pair of published reports are questioning the efficacy of two separate pieces of proposed legislation, one at the state level and one in Congress, at eliminating robocalls, arguing that those perpetrating the offenses are either too far away or too skilled at evading prosecution. The first article looks at …

Could a technological solution to establishing right-party contact be underneath the credit and collection industry’s noses? It might appear so. A number of financial institutions are rolling out technology that uses an individual’s voice to identify and authenticate the person before ever speaking to a representative. For a collection agency, …

Verizon announced yesterday that it will begin offering a new “call filter” app that will help users “break up” with robocallers. The service, which will include a free version as well as a premium version that will cost $2.99 per month, will display the name, phone number, city, and state …

The Federal Communications Commission this week released its first ever report on illegal robocalls, and it seems the only conclusions that can be drawn from the document is that illegal robocalls exist, that the FCC is aware of it, and the agency is trying to do what it can to …

A Seattle-based startup studio has spun out a company that offers a machine learning decision engine to help collection agencies score accounts and predict the best communication method. The company, called Attunely, received $3.7 million in seed funding from a handful of angle investors and venture capital firms. Attunely is …

Unwanted robocalls related to debt collection ranked fifth among different calling categories detailing the types of robocalls received by individuals with a cell phone in 2018, according to data released by Hiya, a company that provides call blocking applications. Debt collection robocalls accounted for only one out of every 50 …

A ribbon-cutting is scheduled for this morning in Decker Hall at Anderson University, in Anderson, Ind., where Ontario Systems will open a new technology training center. Called the Talent Incubator, or “The Cube,” the objective is to provide students at the university with “real-life, hands-on software engineering projects,” according to …

Could debt collectors be dinosaurs, about to driven to extinction by computers? That argument can be made by one expert in artificial intelligence, based on a clip of an interview that will air this Sunday on “60 Minutes.” The expert, Kai Fu Lee, predicts that 40% of the world’s jobs …

A pair of companies have announced they have joined forces “to bring the digital self-service revolution to debt collection.” The companies — Zappix Inc. and Cloud Collections — have created the Zappix Digital Debt Collection solution. “We are pleased to join forces with Cloud Collections and add efficiency and effectiveness …

If the financial services industry were truly using artificial intelligence the right way, there would be no delinquencies, argues the chief executive of a machine learning company, because anyone who would be likely to fall behind on their payments would be identified well before they fell behind on their payments. …