Technology

AT&T announced new anti-robocall protections for customers of its wireless service on Friday, expanding the tools to block unwanted calls from being connected. The new products are being added at no additional charge to customers, according to an announcement from the carrier. The new features being added to AT&T’s call …

The Consumer Financial Protection Bureau has hired Donna Roy to be its new chief information officer. She will start at the CFPB on Nov. 10, according to a published report. Before joining the CFPB, Roy was executive director of the Department of Homeland Security’s Information Sharing and Services Office. The …

Visual management boards have become scoreboards at Williamson Medical Center in Tennessee, allowing revenue cycle employees to see daily and monthly metrics to “play the game of hospital financial improvement,” according to a published report. A growing number of collection agencies have used monitors and screens in their offices to …

A trio of state lawmakers in Minnesota yesterday announced plans to legislate a crackdown on illegal robocalls, which would enhance consumer protections, stiffen penalties for those found to be placing robocalls, and require telecom companies to offer call-blocking technology for free to their customers. The lawmakers — Rep. Zack Stephenson, …

California Gov. Gavin Newsom has signed into law an anti-robocall bill called the Consumer Call Protection Act of 2019 that aims to eliminate neighbor spoofing, requires carriers to adopt SHAKEN/STIR protocols, and bolsters the state’s enforcement against alleged robocalls. Under the law, telecom carriers will be required to deploy SHAKEN/STIR …

Collection agencies may be noticing an uptick in the number of calls going unanswered in the past week or so, and it could be related to the new operating system Apple released for its iPhones which might be too good at blocking purported spam and robocalls, according to a published …

Companies in the credit and collection industry that are actively monitoring to make sure their outgoing calls are not being labeled as spam or fraud should be making sure to check out the smaller carriers, according to a report released yesterday which revealed that telecom carriers outside of the six …

Companies, including some of the largest in the country, are engaging in a last-minute push to amend the California Consumer Privacy Act before it goes into effect in four months, as a majority of companies predict they will not be able to comply with the law when they must start …

A pair of medical facilities have come forward and added their names to the list of companies affected by a data breach at American Medical Collection Agency, expanding the list of compromised individuals by 150,000. More than 24 million individuals have been affected by the breach, which occurred when an …

Verizon announced yesterday that customers using Android smartphones will now automatically be enrolled in the carrier’s free Call Filter service, which blocks robocalls and sends them directly to voicemail while also putting a warning label on caller IDs about calls that could potentially be fraudulent or spam. Customers previously had …