Technology

The Federal Communications Commission, in another effort to crack down on the volume of illegal robocall traffic, is seeking comment on a proposal to reduce the amount of time that small voice service providers would have to implement Caller ID authentication technology under the STIR/SHAKEN protocols if those providers are …

A hospital in Alabama should serve as an example to every type of collection operation, be it a third-party agency, creditor, or otherwise, that transitioning away from letters and phone calls and promoting digital engagement with patients and debtors is the best way to thrive in today’s economy. Jackson Hospital …

ST. GEORGE, Utah – May 11, 2021 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced the launch of TCN Operator, the next generation of its flagship platform. Built for the modern call center, TCN Operator features an …

A security researcher who is also a student uncovered a technical flaw that allowed him — and anyone else who realized it — to look up the credit scores of any individual by using just that person’s name and address using an interface called an API from Experian, according to …

Artificial intelligence has become a big buzzword in the accounts receivable management industry during the past couple of years. Companies are using AI to help identify which accounts to contact and when to contact them and using algorithms to help them make more decisions and handle more collection inquiries. The …

The COVID-19 pandemic has accelerated the shift to more automation in the call center world, and technology is allowing chatbots and other artificial intelligence tools to develop empathy, which is leading some to predict the displacement of hundreds of thousands of call center representatives in the coming years, according to …

CORAL SPRINGS, FLORIDA, March 22, 2021—Meduit, one of the 10 largest healthcare revenue cycle management (RCM) solutions companies, has consolidated customer communications management (CCM), digital delivery and print/mail services with Nordis Technologies. Using Nordis’ cloud-based Expresso® CCM platform, Meduit produces and distributes about 2 million print and electronic patient billing statements and letters a …

FRANKLIN, MA – March 16, 2021: Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies, today announced that NRA Group, a leading accounts receivable management (ARM) company, has deployed a sophisticated Interactions Virtual Collection Agent (VCA) in record time. Progressing from contract signature to first call in a few months, …

Attorneys general from 41 states have reached a settlement with Retrieval-Masters Credit Bureau, which operated a collection agency under the name of American Medical Collection Agency, stemming from a data breach in 2019 that exposed the personal information of more than 7 million individuals. The company may be liable for …

Cedar, an online service that aims to help patients pay their medical bills online, has announced that it has raised an additional $200 million in funding, bringing the total amount it has raised to $350 million. The current round of funding values the company at $3.2 billion. Cedar just raised …