Technology

Artificial intelligence has become a big buzzword in the accounts receivable management industry during the past couple of years. Companies are using AI to help identify which accounts to contact and when to contact them and using algorithms to help them make more decisions and handle more collection inquiries. The …

The COVID-19 pandemic has accelerated the shift to more automation in the call center world, and technology is allowing chatbots and other artificial intelligence tools to develop empathy, which is leading some to predict the displacement of hundreds of thousands of call center representatives in the coming years, according to …

CORAL SPRINGS, FLORIDA, March 22, 2021—Meduit, one of the 10 largest healthcare revenue cycle management (RCM) solutions companies, has consolidated customer communications management (CCM), digital delivery and print/mail services with Nordis Technologies. Using Nordis’ cloud-based Expresso® CCM platform, Meduit produces and distributes about 2 million print and electronic patient billing statements and letters a …

FRANKLIN, MA – March 16, 2021: Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies, today announced that NRA Group, a leading accounts receivable management (ARM) company, has deployed a sophisticated Interactions Virtual Collection Agent (VCA) in record time. Progressing from contract signature to first call in a few months, …

Attorneys general from 41 states have reached a settlement with Retrieval-Masters Credit Bureau, which operated a collection agency under the name of American Medical Collection Agency, stemming from a data breach in 2019 that exposed the personal information of more than 7 million individuals. The company may be liable for …

Cedar, an online service that aims to help patients pay their medical bills online, has announced that it has raised an additional $200 million in funding, bringing the total amount it has raised to $350 million. The current round of funding values the company at $3.2 billion. Cedar just raised …

Sen. Mike Crapo [R-Idaho] and Sen. Amy Klobuchar [D-Minn.] are taking another stab at their anti-robocall bill, seeking to give voice service providers the power to create their own whitelists of phone numbers that are not eligible to be blocked and to empower the Federal Communications Commission to create a …

February 23, 2021, UTAH – The State of Utah known as one of the fastest growing technology centers in the country, selects CSS IMPACT Financial Cloud as its Enterprise Debt Collections Ecosystem Platform. CSS, Inc., the developers of “IMPACT | HD 2.0” is the leading provider of “NextGen” Cloud Financial & Debt Collections …

Sentinel Development Solutions is pleased to announce the release of eImportTM, our new import tool that provides eCollectionsTM customers with a powerful new way to accept and prepare new business forcollection/recovery activity. With an advanced, intuitive interface, eImportTM gives operations the ability to easily and quickly add new business and …

A service that works with utilities and state and local governments to develop payment plans for individuals with unpaid debts has raised $20 million in Series A funding, on top of the $10 million it had previously raised. Called Promise, the service integrates with the payment systems of governments and …