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AT&T Expands Anti-Robocall Tools For Wireless Customers

AT&T announced new anti-robocall protections for customers of its wireless service on Friday, expanding the tools to block unwanted calls from being connected. The new products are being added at no additional charge to customers, according to an announcement from the carrier. The new features being added to AT&T’s call …

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CFPB Hires Former DHS Exec to be new CIO

The Consumer Financial Protection Bureau has hired Donna Roy to be its new chief information officer. She will start at the CFPB on Nov. 10, according to a published report. Before joining the CFPB, Roy was executive director of the Department of Homeland Security’s Information Sharing and Services Office. The …

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How One Hospital Is Using Scoreboards to Improve RCM

Visual management boards have become scoreboards at Williamson Medical Center in Tennessee, allowing revenue cycle employees to see daily and monthly metrics to “play the game of hospital financial improvement,” according to a published report. A growing number of collection agencies have used monitors and screens in their offices to …

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Calif. Gov. Signs Anti-Robocall Bill into Law

California Gov. Gavin Newsom has signed into law an anti-robocall bill called the Consumer Call Protection Act of 2019 that aims to eliminate neighbor spoofing, requires carriers to adopt SHAKEN/STIR protocols, and bolsters the state’s enforcement against alleged robocalls. Under the law, telecom carriers will be required to deploy SHAKEN/STIR …

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Verizon Rolls Out Automatic Call Blocking on Android Phones

Verizon announced yesterday that customers using Android smartphones will now automatically be enrolled in the carrier’s free Call Filter service, which blocks robocalls and sends them directly to voicemail while also putting a warning label on caller IDs about calls that could potentially be fraudulent or spam. Customers previously had …

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