Getting to Know

“Practice makes progress” isn’t just the best advice that Linda Dameron has ever received; it is the mantra that has helped propel her to four promotions in 12 years at Crown Asset Management. And she’s nowhere near being done yet. Then again, being outside of her comfort zone is where …

It didn’t take long for Dennis Bennett to know he had found a home in the ARM industry once he started working at a collection agency. Thirty-five years later, he is a respected leader and someone that many in the industry turn to for advice. Read on to learn why …

One of the great benefits in publishing these profiles week after week is the chance to shine a spotlight on people whose contributions to the industry help keep moving it forward but who maybe haven’t risen to a level of prominence … yet. Nina Cunningham, who has owned her own …

There were times when Angela Armstrong wanted to be a doctor, a lawyer, and the COO of American Airlines. Reading her answers, it’s easy to see why she would have succeeded at any of those jobs, just as she is succeeding as the COO of State Collection Service. Angela truly …

Change starts with you, the famous saying goes. It’s a mantra that Megan Hebert of Specialized Collection Systems believes in very strongly — if the industry is going to change its image, it has to start with those working in it and those leading it. It’s clear how much pride …

Chances are, from the sound of it, if there is a job somewhere inside a collection operation, Bob Burnside has done it, and likely done it well. Recognizing that spending more than three decades in the industry is an accomplishment in and of itself, Bob doesn’t take his longevity and …

Janneen Jackson may be new to the accounts receivable management industry, but she is one of the most experienced rookies the industry has seen in a while. Having spent 14 years in the debt settlement industry, Jackson knows her way around collections. Her plan now is to become an expert …

It seems like there is a connection between Heather Radcliffe ending up in the accounts receivable management industry and he desire to work with animals or in nursing if she had to choose a different career path, doesn’t it? Taking care of people is in her DNA and it’s that …

Sarah Ritter’s start in the collection industry is something out of a movie. Getting a new job, and then almost immediately watching her supervisor and the senior collector quit, leaving her to figure it all out on her own. Twenty-three years later, she is now the president of collections at …

A lot of the things we use and are amazed at every day started with “wouldn’t it be cool if … ” It’s that kind of commitment to improvement that also drives Reid Miller and why he has been able to carve out a career as someone who helps companies …