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GETTING TO KNOW DON SILER OF CREDENCE GLOBAL SOLUTIONS They say that traumatic events can completely change your outlook on life. Don Siler is living proof of that. Now able to talk about the heart attack he suffered when he was 40 years old, Don luckily walked away from the …

The Federal Trade Commission yesterday announced it is returning more than $4 million to 10,000 individuals who were scammed by a debt collector more than five years ago. The refunds were to replace money lost by individuals who were taken advantage of by a series of companies that allegedly threatened …

Claiming you have been the victim of identity theft is not enough to get a collection item removed from your credit report, a District Court judge in California has ruled, granting a defendant’s motion for summary judgment after the plaintiff claimed it violated the Fair Debt Collection Practices Act by …

The shockwaves are still reverberating through the accounts receivable management industry following yesterday’s ruling in Hunstein v. Preferred Collection and Management Services, Inc., and the question on many minds is, how bad is this going to get? That question is being asked on a number of levels. The obvious level …

The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations …

The Eleventh Circuit Court of Appeals has overturned a lower court’s ruling that a debt collector did not violate the Fair Debt Collection Practices Act when it sent an individual’s personal information to a letter vendor to have a collection letter sent to that person. The Appeals Court ruled that …

JUDGE GRANTS MTD IN FDCPA CASE OVER DISPUTE NOTIFICATION IN LETTER A District Court judge in Pennsylvania has granted a defendant’s motion to dismiss after it was sued for allegedly violating the Fair Debt Collection Practices Act by not specifically mentioning in the validation notice that a dispute had to …

A District Court judge in Delaware has granted a plaintiff’s motion for reconsideration in a Telephone Consumer Protection Act case, ruling that the Supreme Court’s decision to invalidate the exception for using an automated telephone dialing system to collect on debts owed to the federal government means that companies that …

Artificial intelligence has become a big buzzword in the accounts receivable management industry during the past couple of years. Companies are using AI to help identify which accounts to contact and when to contact them and using algorithms to help them make more decisions and handle more collection inquiries. The …

The Federal Communications Commission yesterday announced it has created a Robocall Mitigation Database, which voice service providers will be required to use as a means of certifying their efforts at mitigating robocalls from being connected to consumers’ phones. Starting September 28, phone companies will be forced to refuse traffic from …

A bill has been introduced in the Senate that seeks to “increase accountability” at the Consumer Financial Protection Bureau by aligning the pay of its employees with that of other employees working in the federal government. S.1227, The CFPB Pay Fairness Act of 2021 was introduced by Sen. John Kennedy …

A District Court judge in Pennsylvania has granted a defendant’s motion to dismiss after it was sued for allegedly violating the Fair Debt Collection Practices Act by not specifically mentioning in the validation notice that a dispute had to be filed in writing, because the plaintiff lacked standing to sue …

BEDARD WALKS THROUGH REGULATION F’S OTHER PROHIBITED PRACTICES One of the first things that most collectors and debt buyers do after receiving a new account or portfolio of accounts is make sure that none of the individuals have filed for bankruptcy protection. Section 1006.30 of Regulation F, more commonly known …

UVA Health said yesterday that it is canceling many of its outstanding liens and judgments resulting from collection lawsuits dating back to the 1990s. The move is expected to impact tens of thousands of families. UVA was one of several hospitals and healthcare networks across the country that have been …

The Washington state legislature has passed a bill at the request of the state Attorney General that increases the penalty for violation of the state’s Consumer Protection Act nearly fourfold, to $7,500 — the first time the penalty has been increased since the law was adopted more than five decades …