The Transformative Potential of Unified Digital Platforms for Debt Collection
The landscape of healthcare is changing dramatically, with digital platforms becoming a…
The Changing Payments Landscape
The payments landscape has been changing for a number of years now…
Senate Democrats Call on CFPB to Protect Consumers from AI-based Scams
A quartet of Senate Democrats are calling on the Consumer Financial Protection…
How Bots are Being Used to ‘Torture’ Telemarketers. Are Collectors Next?
When one of your collectors is lucky enough to get someone to…
Tech Company Releases WhatsApp-based Chat Platform for Collectors
In advance of a webinar I am hosting next week on the…
Collection Software Firm Aktos Raises $4.4M
Aktos, a start-up software company building a collection platform, announced yesterday that…
Observe.ai Releases LLM for Contact Centers
While the world is going ga-ga over Large Language Models like ChatGPT…
Telecom Carriers, Aggregators Announce New Requirements for SMS, MMS Campaigns
In news that was first reported by ACA International, a number of…
The Balancing Act of Payment Portal Verification
If you have listened to any of my webinars that talk about…
CFPB Issues Warning Over Use of AI Chatbots
The Consumer Financial Protection Bureau yesterday painted a target on artificial intelligence,…