Technology

FRANKLIN, MA – March 16, 2021: Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies, today announced that NRA Group, a leading accounts receivable management (ARM) company, has deployed a sophisticated Interactions Virtual Collection Agent (VCA) in record time. Progressing from contract signature to first call in a few months, …

Attorneys general from 41 states have reached a settlement with Retrieval-Masters Credit Bureau, which operated a collection agency under the name of American Medical Collection Agency, stemming from a data breach in 2019 that exposed the personal information of more than 7 million individuals. The company may be liable for …

Cedar, an online service that aims to help patients pay their medical bills online, has announced that it has raised an additional $200 million in funding, bringing the total amount it has raised to $350 million. The current round of funding values the company at $3.2 billion. Cedar just raised …

Sen. Mike Crapo [R-Idaho] and Sen. Amy Klobuchar [D-Minn.] are taking another stab at their anti-robocall bill, seeking to give voice service providers the power to create their own whitelists of phone numbers that are not eligible to be blocked and to empower the Federal Communications Commission to create a …

February 23, 2021, UTAH – The State of Utah known as one of the fastest growing technology centers in the country, selects CSS IMPACT Financial Cloud as its Enterprise Debt Collections Ecosystem Platform. CSS, Inc., the developers of “IMPACT | HD 2.0” is the leading provider of “NextGen” Cloud Financial & Debt Collections …

Sentinel Development Solutions is pleased to announce the release of eImportTM, our new import tool that provides eCollectionsTM customers with a powerful new way to accept and prepare new business forcollection/recovery activity. With an advanced, intuitive interface, eImportTM gives operations the ability to easily and quickly add new business and …

A service that works with utilities and state and local governments to develop payment plans for individuals with unpaid debts has raised $20 million in Series A funding, on top of the $10 million it had previously raised. Called Promise, the service integrates with the payment systems of governments and …

EDITOR’S NOTE: The following was authored by Amanda Payton, the vice president of compliance and risk management at Solutions by Text and is re-published here with her permission. Text messaging is the most widely utilized form of communication, with over 23 billion text messages sent daily worldwide. Consumers prefer to …

Bob Iger, who spent the past 15 years as the chief executive of The Walt Disney Company, is known for a number of famous sayings, and a pair of them symbolize how the accounts receivable management industry should be embracing change rather than fighting against it, especially as it pertains …

Fewer individuals had a medical debt go into collections in 2020 compared with a year ago, according to the results of a survey that were released this week, which also showed a spike in the usage of billing-related text messages and emails as providers and collectors embrace digital collection strategies. …