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TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform

ST. GEORGE, Utah, April 30, 2019 — TCN, Inc.,a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance,  a new addition to TCN’s existing, robust Compliance Suite. TCN’s new intuitive natural language tool enables contact centers and compliance officers …

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Why Robocalls Will Never Truly Go Away

We should view robocalls like email spam, which was once incredibly prevalent but now has been largely reduced to a folder in your email that nobody ever really checks and is now more a minor inconvenience than a huge annoyance, according to a published report detailing why robocalling will never …

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Could Voice Print Technology Help Ease RPC Awkwardness?

Phone Call

Could a technological solution to establishing right-party contact be underneath the credit and collection industry’s noses? It might appear so. A number of financial institutions are rolling out technology that uses an individual’s voice to identify and authenticate the person before ever speaking to a representative. For a collection agency, …

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Verizon Announces Launch of Call Filtering Service

Verizon announced yesterday that it will begin offering a new “call filter” app that will help users “break up” with robocallers. The service, which will include a free version as well as a premium version that will cost $2.99 per month, will display the name, phone number, city, and state …

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