Technology

A pair of entrepreneurs who built a platform that matches small businesses with collection agencies to help collect on unpaid accounts have won a $25,000 award from the University of Texas at Dallas. It’s the second award for Cameron Desautels, Ed Luczycki, and Matthew Darner, the creators of Collbox, which uses …

More and more of the software used by companies in the ARM industry is based online or in the cloud, instead of being locally hosted on a machine or a server inside of a collection agency. That changing dynamic can create a lot of uncertainty about the safety and soundness …

Collection agencies that have not incorporated data analysis into their decision-making and strategic planning need to do so now and the ones that have need to be doing more of it, according to a panel of executives who spoke on a webinar earlier this week about data and how it …

To be honest, when I first saw the acronym GDPR showing up on sites and articles, I thought it was a typo related to information about East Germany (which used to be known as GDR at the Olympics) or Gross Domestic Products. It was only after a conversation with my …

Do people prefer to talk to humans or robots when managing their unpaid debts? That is going to be the question that drives the future of the collection industry for the next decade or more. Much has been made about artificial intelligence and the role that it will play in …

Are human debt collectors dinosaurs who will one day be replaced by chatbots and artificially intelligent-driven computers? A published report is attempting to look at how AI is changing the employment landscape in the financial services industry, and debt collections is one are the article focuses on. The article looks …

The law firm of Buckey Sandler has announced a new licensing product, called Approved, which will be offered to financial services organizations, including debt collectors, manage the process of obtaining and maintaining state licenses. “Licensing can be a puzzling and costly process for companies, their management, and their investors,” said …

EDITOR’S NOTE: The following was written by Linda Straub Jones, Director, Collections Compliance, LexisNexis Risk Solutions I attended 10 industry conferences in 2017. One common theme I heard, is that many companies still do not understand what a batch process is, or realize the efficiencies that can be gained by using …

ACA International has filed comments with the Federal Communications Commission over its proposed rule that would enhance call blocking options for consumers from alleged robocalls. The FCC approved the new rules last November. Under the proposed rule, carriers would be allowed to block calls that come from phone numbers that …

A group of nearly two dozen financial services trade groups, but none of the ARM industry associations, have submitted a letter to the Chairman of the House Energy Committee and the chairman of the Subcommittee on Digital Commerce and Consumer Protection, requesting federal data breach and data security legislation. The …