Technology

Aaron Foss, the founder of Nomorobo, a call-blocking app, made a bold suggestion during his testimony yesterday before the House Committee on Energy & Commerce’s Subcommittee on Communications and Technology’s hearing on how to stop robocalls. One of four individuals to testify before the committee as it discussed a number …

ST. GEORGE, Utah, April 30, 2019 — TCN, Inc.,a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance,  a new addition to TCN’s existing, robust Compliance Suite. TCN’s new intuitive natural language tool enables contact centers and compliance officers …

A server of Stratics Networks — a ringless voicemail provider — was left open and accessible to anyone with a web browser, exposing more than 100,000 incoming and outgoing call recordings, according to a published report. The recordings were in 4,000 separate folders, each representing a customer’s campaign. Among the …

We should view robocalls like email spam, which was once incredibly prevalent but now has been largely reduced to a folder in your email that nobody ever really checks and is now more a minor inconvenience than a huge annoyance, according to a published report detailing why robocalling will never …

Collection agencies may want to brace for a drop in contact rates starting later this week, especially if they are calling individuals who have cell phones with Verizon. Verizon is expected to roll out its new free spam alert and robocall blocking technology later this week. The company had announced …

A pair of published reports are questioning the efficacy of two separate pieces of proposed legislation, one at the state level and one in Congress, at eliminating robocalls, arguing that those perpetrating the offenses are either too far away or too skilled at evading prosecution. The first article looks at …

Could a technological solution to establishing right-party contact be underneath the credit and collection industry’s noses? It might appear so. A number of financial institutions are rolling out technology that uses an individual’s voice to identify and authenticate the person before ever speaking to a representative. For a collection agency, …

Verizon announced yesterday that it will begin offering a new “call filter” app that will help users “break up” with robocallers. The service, which will include a free version as well as a premium version that will cost $2.99 per month, will display the name, phone number, city, and state …

The Federal Communications Commission this week released its first ever report on illegal robocalls, and it seems the only conclusions that can be drawn from the document is that illegal robocalls exist, that the FCC is aware of it, and the agency is trying to do what it can to …

A Seattle-based startup studio has spun out a company that offers a machine learning decision engine to help collection agencies score accounts and predict the best communication method. The company, called Attunely, received $3.7 million in seed funding from a handful of angle investors and venture capital firms. Attunely is …