Technology

Capital One Bank has been fined $80 million by the Office of the Comptroller of the Currency for its failures that resulted in a data breach that compromised the personal information of more than 100 million of the bank’s customers. A former employee of Amazon Web Services has been charged …

A company that specializes in helping companies avoid being sued for allegedly violating the Telephone Consumer Protection Act has been leaking the phone numbers, email addresses, and passwords of its customers and the contact information for individuals who have hired lawyers to sue for TCPA violations, according to a published …

It might be one of the biggest mis-conceptions in the accounts receivable management industry today. Ask 10 different professionals to define either artificial intelligence or machine learning and you will likely get 10 different definitions with very little in common between them. But this technology is starting to revolutionize the …

A company that provides billing and collection services to healthcare providers has announced a data breach that compromised the personal records of more than 274,000 individuals representing several of the agency’s clients after a malware incident allowed a hacker to access the company’s systems. Benefit Recovery Specialists, Inc., based in …

T-Mobile this week is launching a new anti-robocall product, called Scam Shield, that the company said will go beyond what other carriers are offering to automatically block calls that it deems to be scams, spam, or other calls that the recipient is not interested in accepting. The carrier said it …

As required under the TRACED Act, the Federal Communications Commission has launched the formation of a Hospital Robocall Protection Group, detailed who is part of the group, and announced its first meeting, to be held virtually later this month. The objective of the group is to develop best practices on …

Lost amid the many larger problems affecting individuals across the United States and the world is an interesting data point that should make executives across the credit and collection industry feel more optimistic: the number of robocalls has plunged significantly during the past eight months. That decline, however, is likely …

A revenue cycle management company has announced that records for one of its clients may have been compromised. Healthcare Resource Group issued a press release earlier this week about the incident, which occurred when an employee’s email account was subject to unauthorized access for most of last November. A third-party …

A technology platform based in Canada that helps consumers “self-cure” their debts has raised $52 million for, among other things, to help the company expand into the United States. The company, called Symend, says it seeks to replace legacy collection systems with a more robust operation that enables “evidenced-based recommended …

Every state attorney general, along with the AGs from Puerto Rico and American Samoa are “contemplat[ing]” issuing more subpoenas and civil investigative demand letters to help trace the origins of illegal robocallers, according to a letter that was sent yesterday to an association representing wireless phone carriers. The letter summarizes …