New Anti-Robocall Tool Analyzes Content of Conversations to Identify Scams
It's not enough to look at the phone number that is calling…
Wireless Carriers Pushing Consumers to Use Debit, Bank Accounts For AutoPay
Wireless carriers are trying to push more consumers into using their bank…
Collection Operation Caught Up in One of Largest Cyberattacks Ever
The Department of Health and Human Services has disclosed in its Breach…
Looking at the Pros and Cons of Different Payment Options Today
Consumers have more payment options than ever, and companies in the accounts…
Data Breaches Spike in United States During 2Q
I know, right from the outset, that most of you are going…
Voice-Based Payments Growing in Popularity
I know, I know, you're still trying to wrap your head around…
NYT Looks at Impact of AI on Contact Center Customer Service Rep Jobs
"When automation swallows up jobs, it often comes for customer service roles…
Healthcare Collection Platform Collectly Raises $29M to Help Providers Recover More
In a time where the lines between healthcare and finance are increasingly…
The Transformative Potential of Unified Digital Platforms for Debt Collection
The landscape of healthcare is changing dramatically, with digital platforms becoming a…
The Changing Payments Landscape
The payments landscape has been changing for a number of years now…