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FCC Announces Summit to Discuss Caller ID Authentication Deployment

The Federal Communications Commission announced yesterday that it will convene an event in July aimed at showcasing the deployment of the SHAKEN/STIR Caller ID authentication framework. The SHAKEN/STIR initiative is considered an important prong in the regulator’s battle to combat the proliferation of illegal robocalls. The SHAKEN/STIR Robocall Summit will …

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TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform

ST. GEORGE, Utah, April 30, 2019 — TCN, Inc.,a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance,  a new addition to TCN’s existing, robust Compliance Suite. TCN’s new intuitive natural language tool enables contact centers and compliance officers …

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Why Robocalls Will Never Truly Go Away

We should view robocalls like email spam, which was once incredibly prevalent but now has been largely reduced to a folder in your email that nobody ever really checks and is now more a minor inconvenience than a huge annoyance, according to a published report detailing why robocalling will never …

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Could Voice Print Technology Help Ease RPC Awkwardness?

Phone Call

Could a technological solution to establishing right-party contact be underneath the credit and collection industry’s noses? It might appear so. A number of financial institutions are rolling out technology that uses an individual’s voice to identify and authenticate the person before ever speaking to a representative. For a collection agency, …

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Verizon Announces Launch of Call Filtering Service

Verizon announced yesterday that it will begin offering a new “call filter” app that will help users “break up” with robocallers. The service, which will include a free version as well as a premium version that will cost $2.99 per month, will display the name, phone number, city, and state …

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