Technology

Prodigal Raises $12M in Series A Funding

More proof that there is plenty of interest from investors in the accounts receivable management industry came yesterday, in the form of a $12 million Series A funding announcement from Prodigal, a technology company that provides an automation platform for debt buyers, debt collectors, and creditors rights law firms. The …

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Understanding the Importance of Technology

I might be a little too far ahead of the curve here, which definitely wouldn’t be the first time that has happened, but I came across a report today detailing how our use of cash as a means of paying for stuff is falling faster than ever. That triggered a …

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STIR/SHAKEN Compliance Deadline is Today

Today is a new day for companies making calls, including those in the accounts receivable management industry. Starting today, phone carriers are required to deploy the STIR/SHAKEN call authentication protocols that were built to combat the illegal spoofing of phone numbers and provide consumers with a level of comfort that …

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TCN Launches TCN Operator, Its Next-Generation Call Center Platform with a Comprehensive Suite of Automated Agent Tools and Advanced Apps

ST. GEORGE, Utah – May 11, 2021 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced the launch of TCN Operator, the next generation of its flagship platform. Built for the modern call center, TCN Operator features an …

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FTC Issues Warning About Avoiding Racism When Using AI

Artificial intelligence has become a big buzzword in the accounts receivable management industry during the past couple of years. Companies are using AI to help identify which accounts to contact and when to contact them and using algorithms to help them make more decisions and handle more collection inquiries. The …

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I, For One, Welcome Our Robot Overlords

The COVID-19 pandemic has accelerated the shift to more automation in the call center world, and technology is allowing chatbots and other artificial intelligence tools to develop empathy, which is leading some to predict the displacement of hundreds of thousands of call center representatives in the coming years, according to …

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Meduit Taps Nordis Technologies for Omnichannel Patient Billing and Collections Communications

CORAL SPRINGS, FLORIDA, March 22, 2021—Meduit, one of the 10 largest healthcare revenue cycle management (RCM) solutions companies, has consolidated customer communications management (CCM), digital delivery and print/mail services with Nordis Technologies. Using Nordis’ cloud-based Expresso® CCM platform, Meduit produces and distributes about 2 million print and electronic patient billing statements and letters a …

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