Technology

Not necessarily content with how quickly mobile phone carriers are implementing call authentication technology, the Federal Communications Commission is “actively” prepping regulation that would “make it happen,” according to agency Chairman Ajit Pai, who made the remark during a speech at an anti-robocall conference in Massachusetts yesterday. Known as SHAKEN/STIR, …

Following other carriers that have rolled out apps and services aimed at protecting individuals from phone calls they do not want to receive, Google is prepping an update to its mobile phone operating system that would automatically screen calls from unknown numbers. News of the update was uncovered in a …

AT&T announced new anti-robocall protections for customers of its wireless service on Friday, expanding the tools to block unwanted calls from being connected. The new products are being added at no additional charge to customers, according to an announcement from the carrier. The new features being added to AT&T’s call …

The Consumer Financial Protection Bureau has hired Donna Roy to be its new chief information officer. She will start at the CFPB on Nov. 10, according to a published report. Before joining the CFPB, Roy was executive director of the Department of Homeland Security’s Information Sharing and Services Office. The …

Visual management boards have become scoreboards at Williamson Medical Center in Tennessee, allowing revenue cycle employees to see daily and monthly metrics to “play the game of hospital financial improvement,” according to a published report. A growing number of collection agencies have used monitors and screens in their offices to …

A trio of state lawmakers in Minnesota yesterday announced plans to legislate a crackdown on illegal robocalls, which would enhance consumer protections, stiffen penalties for those found to be placing robocalls, and require telecom companies to offer call-blocking technology for free to their customers. The lawmakers — Rep. Zack Stephenson, …

California Gov. Gavin Newsom has signed into law an anti-robocall bill called the Consumer Call Protection Act of 2019 that aims to eliminate neighbor spoofing, requires carriers to adopt SHAKEN/STIR protocols, and bolsters the state’s enforcement against alleged robocalls. Under the law, telecom carriers will be required to deploy SHAKEN/STIR …

Collection agencies may be noticing an uptick in the number of calls going unanswered in the past week or so, and it could be related to the new operating system Apple released for its iPhones which might be too good at blocking purported spam and robocalls, according to a published …

Companies in the credit and collection industry that are actively monitoring to make sure their outgoing calls are not being labeled as spam or fraud should be making sure to check out the smaller carriers, according to a report released yesterday which revealed that telecom carriers outside of the six …

Companies, including some of the largest in the country, are engaging in a last-minute push to amend the California Consumer Privacy Act before it goes into effect in four months, as a majority of companies predict they will not be able to comply with the law when they must start …