Technology

Fewer individuals had a medical debt go into collections in 2020 compared with a year ago, according to the results of a survey that were released this week, which also showed a spike in the usage of billing-related text messages and emails as providers and collectors embrace digital collection strategies. …

Are individuals more likely to return a message if it is left by a man or a woman? If it asks the individual to call an toll-free number or a number that is in his or her own area code? If the tone of the message is friendly or stern? …

There are so many ways for collectors to try and get in touch with consumers today, and that creates a lot of opportunity, but also a lot of anxiety. Those anxieties need to be managed and overcome, however, because, even though collectors have more ways to get in touch with …

More hospitals and health systems are incorporating technology that automates tasks into their operations, but the amount of automation being deployed within an organization appears to be tied to the amount of revenue being generated by the company, according to a survey of healthcare financial managers. Overall, about 67% of …

 October is National Cybersecurity Awareness Month. This year, unlike any other, Americans of every age are spending more and more time online. Working from home, meeting by Zoom, ordering groceries, and attending school have become a way of life rife with opportunities for identify theft. National Cybersecurity Awareness Month reminds …

If you were attending the Florida Collectors Association annual conference last week — either in person or virtually — you likely heard Jeremy Mapes discuss the growing problem of ransomware attacks. A company falls victim to a ransomware attack every 14 seconds, according to one data source. To help companies …

The Federal Communications Commission yesterday announced the adoption of a number of new rules aimed at getting voice service providers to have STIR/SHAKEN protocols ready by the agency’s deadline of June 30, 2021, while also prohibiting those providers from adding line-item charges to customers’ bills for the caller ID technology. …

A data breach that was the result of a phishing attack and went undetected for ninth months, compromising the personal information of more than 10 million individuals has cost a health insurance provider nearly $7 million to settle potential violations of the Health Insurance Portability and Accountability (HIPAA) Act. The …

Attunely, the startup that uses machine learning to help companies maximize their recoveries, yesterday announced it had raised $9 million in additional financing to help fund its growth. A number of investors were part of this round of financing, including Framework Venture Partners, Anthos Capital, and Vulcan Capital. As part …

A service that started in Utah to help individuals respond to debt collection lawsuits yesterday announced it would now be available nationwide as it seeks to win $50,000 in a technology competition. AccountsRecovery.net first wrote about SoloSuit back in 2018, when a group of students at Brigham Young University launched …