Technology

Nearly 80% of individuals are uncomfortable sharing personal information over the phone, regardless of who is calling them, according to the results of a recently released survey, which also revealed that 26% of individuals are incapable of distinguishing a robocall from a human at the beginning of a call. The …

As the Attorney General of Indiana seeks to force the parent company of American Medical Collection Agency into liquidation, one of the agency’s former clients is accusing the bankrupt company of an “inability or unwillingness to provide the cooperation and transparency” it needs to fully investigate what happened. Curtis Hill, …

Yet another healthcare company has announced the information of its customers may have been compromised in a breach at American Medical Collection Agency. On Monday, Clinical Pathology Laboratories, Inc., out of Austin, Texas, issued a press release that said the personal information of about 2.2 million of its patients may …

Another former client of American Medical Collection Agency has come forward and announced that 13,000 patients will be receiving notifications that their personal information may have been compromised in a recent data breach at the agency. Penobscot Community Health Center in Maine is the latest healthcare facility to announce its …

So it turns out that maybe AT&T isn’t rolling out free call-blocking after all. According to a published report, the only way to get calls automatically blocked is for customers of AT&T to pay an additional $4 per month. In order to get calls blocked for free, customers will have …

A month after writing to 14 different carriers seeking information on their plans to roll out automatic call blocking services for calls deemed to be robocalls, Geoffrey Starks, one of the five commissioners of the Federal Communications Commission has taken the unusual step of publishing all of the responses, most …

While significant progress has been made by the telephone carriers are adopting a new protocol to help authenticate the caller ID information of someone making an outgoing call, the technology will still not address a fundamental issue relevant to the credit and collection industry: whether the content of that particular …

AT&T yesterday became the first telecom carrier to roll out call blocking services to its customers for free, becoming the first carrier to do so following a Declaratory Order approved by the Federal Communications Commission. Part of its AT&T Call Protect service, automatic call blocking “will be added in coming …

Companies in the credit and collection industry would be wise to note that we are getting close to the time of year when most individuals who are registered on the Do Not Call list are going to complain to the Federal Trade Commission about receiving calls, according to an analysis …

The collection agency that was involved in a data breach that compromised the personal and financial information of more than 20 million individuals has filed for bankruptcy protection, saying it could not afford the expenses of dealing with the breach’s fallout. A copy of the company’s bankruptcy filing from the …