Getting to Know

Like most people in the collection industry, Bob Duenkel did not grow up wanting to be a collector. But thanks to a friendly referral, he has made it his home for the past 35 years. Duenkel, who is usually in the office while most people are still sleeping soundly in …

For Michael Lages, the numbers never lie. Numbers help hold employees accountable, they help make decisions, and, when they don’t add up, they tell you it’s time to go back to the drawing board. While the numbers may never lie, Lages also understands that it’s the employees who ultimately determine …

  Cortney Fleming is a shining example of the positive impact that the ARM industry possesses. Not just on the economy as a whole, but on the people who work in the industry. She clearly loves what she does and the people she works with, and she brings an energy …

It is always interesting to see how different individuals view the ARM industry. To wit, an overwhelming number of individuals who have participated in this series have all answered the question, “What is one thing you wish you could change about this industry?” in a similar fashion — changing the …

Aaron Reiter is one of those rare people who are always “on.” Kind, cordial, and quick to laugh, Reiter appears comfortable in just about every setting and has a knack for conversation, which makes him a natural at sales and marketing. Coming to the industry from medical sales, Reiter has …

Family reunions for Courtney Reynaud can be held in the company conference room. Reynaud is the third generation in her family to own and operate the family business, and the agency looks to be in good hands. Reynaud, who was named president of the California Association of Collectors earlier this …

  For the first time, the subject of the Getting to Know profile includes a puzzle. Can you figure out what reality TV show Hunter Quinn was on? While that appearance may be his claim to fame, his career in the ARM industry has been his calling. The consummate team …

  Tory Hotaling may have had an inauspicious start to his career in the ARM industry, but his perseverance and work ethic won the day and now, nearly three decades later, that slow start is nothing but the character-building funny part in the movie of his life. Read on to …

  You know someone has found her calling when she tells you that defending collection attorneys “made sense.” And the ARM industry is grateful that June Coleman found her calling — instead of opening a restaurant with a bar — and has been defending the industry in the courtroom as …

  There are people whose enthusiasm you can identify without ever meeting them in person. Beth Conklin is one of those people. Her outlook and her energy are infectious, even after being in the collections industry for 25 years. Read on to learn more about Beth, why she definitely voted …