Getting to Know

Chris D’Angelo, the Consumer Financial Protection Bureau’s Associate Director of Supervision, Enforcement, and Fair Lending, is leaving his job to become the new Deputy Attorney General for Economic Justice in the state of New York, according to published reports. Long considered an ally of former director Richard Cordray, D’Angelo announced …

A lawyer who has thousands of lines of poetry memorized and who thinks he would want to be a gym teacher if he wasn’t in the ARM industry — if those aren’t signs that Michael O’Meara is interesting to be around, then nothing is. O’Meara has been in the industry …

Jim Warner is the only chief information officer that State Collection Service has ever had. And he’s just as motivated today as he was when he started at the company nearly 12 years ago. Being an IT executive in the ARM industry can be a challenging career path, but Jim …

You don’t have to meet someone in person to know that he or she is a good leader. Pam Kirchner is living proof of that. Just reading her answers to the questions below, you can get a sense of her thoughtfulness, eloquence, and poise. Read on to learn more about …

Everyone’s origin story for how they came to work in the collections industry is different and some are more serendipitous than others. But Dennis Barton’s origin story might be the most serendipitous of them all. Thankfully, Tim the process server remembered Dennis saying he wanted to get into consumer collections …

There are people who love to learn. And there are people who are great teachers. But rarely are there people who are good at both. Kelli Krueger is one of those people. Kelli has a passion for helping anyone — whether it’s a co-worker at CBE Companies or someone else …

Mike Wright is one of the ARM industry’s most respected cybersecurity experts. He is also the first person who has participated in this profile to consider a career in astrophysics. Read on to learn more about Mike and his love of all things Tolkien. Name: Mike Wright Company: TECH LOCK, Inc. …

Joe Gelbard has a track record of helping ARM industry startups become ARM industry grown ups. First at LiveVox and now at TrueAccord, Gelbard has helped the industry understand the importance of technology and how it can make collections more efficient and more productive. Gelbard is also one of those …

Like most people in the collection industry, Bob Duenkel did not grow up wanting to be a collector. But thanks to a friendly referral, he has made it his home for the past 35 years. Duenkel, who is usually in the office while most people are still sleeping soundly in …

For Michael Lages, the numbers never lie. Numbers help hold employees accountable, they help make decisions, and, when they don’t add up, they tell you it’s time to go back to the drawing board. While the numbers may never lie, Lages also understands that it’s the employees who ultimately determine …