General News

Middleboro, MA, January 9, 2023 – Action Collection Agencies, Inc. (ACA) in Middleboro, MA has appointed Candice E. O’Brien as its Executive Vice President/Chief Operations Officer overseeing the operations of its first and third party collections services. “I have known Candice as an industry colleague and formidable competitor for well over two decades,” said Jay E. …

Comparing your collection efforts to that of your peers is tough. Companies can be reluctant to share specifics and may even present misleading information. So, when information about collection performance is publicized — audited information signed off on by the federal government — it’s worth publicizing. The Treasury Inspector General …

Opinions are a lot like a certain part of the body, the old saying goes … everybody has one. But when you ask a group of experts to share their opinions on what 2023 holds for the accounts receivable management industry, what you get is a frame that will wrap …

AURORA, Colo., January 3, 2023 — Wakefield & Associates, one of the largest healthcare revenue cycle solutions companies in the nation, announced today that industry veteran Mark Schanck has joined the organization as its Chief Revenue Officer to provide executive leadership and oversight of the company’s business development efforts. “As …

During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs within the accounts receivable management industry that I have found online. Please make sure to do your own due diligence before applying for a position included here or accepting any …

Asking people to take 365 days and summarize them into one word is no easy feat. There was a lot that happened in the industry this year, and depending on where you sit or stand, synthesizing a year’s worth of ups and downs into one word is a lot harder …

A year ago, I asked a group of individuals from across the accounts receivable management industry for their predictions for 2022. I thought it would be interesting to go back and see what they predicted. To make it even more interesting, I reached back out to those people and asked …

When it comes to what scares or excites members of the accounts receivable management industry, court cases and laws were what drove the bus in 2022. Combing through nearly 1,300 articles that were posted in 2022, here are the 10 that were the most popular. 10. Non-Profit Sues Companies for …

Teaching someone to be a collector is a fairly straightforward process because you know at the end of the training, you want those individuals to be able to collect debts, compliantly, empathetically, and persuasively. Teaching someone to be a manager is an entirely different process because at the end of …

Every few days, I get an email from someone asking a question about a webinar that they missed or making sure their email address was still on the distribution list for The Daily Digest because they stopped receiving it, or some other reason, and those emails often thank me for …