General News

Capital Management Services is looking to hire 100 additional employees for its New York locations, according to a published report. The company operates five locations — four in Western New York and one in Pennsylvania. Between the five offices, the company currently has about 1,000 employees, and the company is …

Companies collecting debts “make an enormous number” of robocalls and many of those callers are “repeatedly and flagrantly” violating the Telephone Consumer Protection Act, “paying off consumers” when they are sued and “then continuing their patterns of calling,” claimed Margot Saunders, the senior counsel of the National Consumer Law Center, …

The Senate Commerce Committee’s Subcommittee on Communications, Technology, Innovation is scheduled to hold a hearing today on the topic of robocalls. The hearing, Illegal Robocalls: Calling All To Stop The Scourge, will including a panel of witnesses — the attorney general of Nebraska, a consumer advocate from the National Consumer …

After a slow start, the average income tax refund has rebounded and is now pretty close to the average refund from last year, the commissioner of the Internal Revenue Service told Congress yesterday. Through March 22, the average income tax refund this year was $2,833, compared with $2,864 a year …

Collection agencies ask their collectors to be happy and upbeat when on the phone, and many trainers tell collectors to smile even though they are on the phone because it’s possible to “hear” a smile and smiling can change the tone and pitch of an individual’s voice. Being forced to …

The House of Representatives yesterday passed H.R. 1957, the Taxpayer First Act of 2019, which will overhaul the Internal Revenue Service and make chances to the program where the agency places unpaid tax debts with one of four private collection agencies. The bill now moves to the Senate for its …

A trial started yesterday in North Carolina as prosecutors are going after two individuals for their roles in an alleged debt collection scam that bilked thousands of individuals out of nearly $6 million. Others who were rounded up as part of their roles in the alleged conspiracy have already pleaded …

Chicago, IL – April 9, 2019 Priority Recovery Solutions (PRS), a payment processing leader in the Accounts Receivable Management (ARM) industry, announces the addition of Paul G. Smith as managing partner, bringing 25 years of experience to PRS’s payment processing solutions. Smith’s work history with both Ontario Systems and RevSource Solutions …

The 2019 Debt Collection Forum was scheduled to be held this week in Chicago, but did not go off as planned. Nick Jarman, the event’s organizer, agreed to answer questions about what happened. What follows are his unedited comments, provided to AccountsRecovery.net. Why were you forced to cancel the event?At …

First Associates, a loan servicer, has announced the launch of its own third-party collection agency, Activate Financial. The company will specialize in collecting automotive, credit card, installment and personal loan, student loan and healthcare debt, but “is standing by to offer support across all asset classes,” according to a press …