To be a legend, it takes more than longevity. In fact, the longer you spend in your chosen field, the more adaptable you have to be to changing times. The accounts receivable management industry has changed a lot over the years, but one of the constants has been Phil Rosenthal. Rosenthal, who runs Nationwide Credit Corp., has been in the industry for nearly 60 years. While that fact alone is amazing, the fact that he has not just lasted, but thrived for that amount of time is a testament to his character and his ability to adapt. That’s what makes him a Legend of the ARM industry.
What has helped Rosenthal thrive for so long is his approach to collections, which hasn’t changed much since he started in 1965 — treat people fairly and with respect.
“I always tried to be very, very fair with the person that I dealt with, and being understanding,” Rosenthal said during his interview with State Collection Service’s Tim Haag. “We know there are collectors who get the phone and screamed at [consumers] and threatened and then this wasn’t what I tried to do, I always wanted the person to be, you know, they were in a bad situation, they owed the bill. And I would try to work with them to get the bill paid.”
Each month, a new video will be posted. Each legend will be interviewed by an industry professional. If you are interested in conducting an interview, or if you have someone you think should be considered a legend, please shoot me an email ([email protected]) and let me know. See all of the Legends of the ARM Industry videos here. This series is sponsored by Applied Innovation.
