General News

Editor’s Note: This article originally appeared on pdcflow.com. It was written by Hannah Huerta.Want to share this information with your staff? Download the Conversational Intelligence in Debt Collection Guide. “Privacy works flexibly. It’s scalable. And it’s unique to every situation we’re in.” This is a recent quote from Leslie Bender, Chief Strategy …

Credit and collection industry professionals in the New York City area may want to make a field trip and take in Do You Feel Anger?, a new play set in a debt collection agency. The plot of the “absurdist workplace comedy” centers around the agency hiring an empathy coach to …

The number of debt collection complaints filed by consumers with the Consumer Financial Protection Bureau dropped 3% in 2018, to 81,500, and debt collection complaints accounted for 25% of all complaints filed with the agency last year, well behind credit reporting, which accounted for 38%. The data was released by …

Transworld Systems has agreed to purchase the financial services business of Altisource Portfolio Solutions for $44 million. The transaction includes Nationwide Credit, Inc., a collection agency with more than 2,300 employees nationwide. It provides collections, customer relationship management, and call center outsourcing for companies in the financial, retail credit, mortgage …

Everybody — including those in the credit and collection industry — know that bad things often happen to good people. Not everyone is in debt because they choose not to pay their bills. Many people are victims of circumstance. And those stories can be heartbreaking. This is definitely one of …

The Consumer Financial Protection Bureau’s Division of Supervision, Enforcement and Fair Lending (SEFL) has “inadvertently” scheduled examinations at companies that are outside of its jurisdiction, because it did not have enough information about those companies, according to a report released last week from the agency’s Office of Inspector General. The …

The Federal Communications Commission is not a good collection agency, it appears. Maybe it needs some help from agencies in the credit and collection business. Despite levying more than $200 million in fines against individuals and entities for making illegal robocalls in violation of the Telephone Consumer Protection Act, the …

A bipartisan bill has been introduced in the Senate to reform the Internal Revenue Service, including how it is told to operate its private collection agency program where unpaid tax debts are outsourced to one of four collection agencies. The Taxpayer First Act Of 2019 is sponsored by Sen. Chuck …

I’m a little late to the party, but better late than never. The ruling from the Court of Appeals for the D.C. Circuit in ACA International v. FCC turned one earlier this month, and in honor of its first birthday, AccountsRecovery.net reached out to a number of industry luminaries and …

Adrian Abramovich is described as the robocall “king” and has been fined $120 million by the Federal Communications Commission for making more than 100 million robocalls. WIRED Magazine gives Abramovich the deep-dive treatment, going into detail about how he was caught and giving him a chance to share his side …