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Conversational Intelligence in Debt Collection

Editor’s Note: This article originally appeared on pdcflow.com. It was written by Hannah Huerta.Want to share this information with your staff? Download the Conversational Intelligence in Debt Collection Guide. “Privacy works flexibly. It’s scalable. And it’s unique to every situation we’re in.” This is a recent quote from Leslie Bender, Chief Strategy …

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CFPB Releases Annual Complaint Report

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The number of debt collection complaints filed by consumers with the Consumer Financial Protection Bureau dropped 3% in 2018, to 81,500, and debt collection complaints accounted for 25% of all complaints filed with the agency last year, well behind credit reporting, which accounted for 38%. The data was released by …

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Transworld Buys Financial Services Arm of Altisource, Including Nationwide Credit

Transworld Systems has agreed to purchase the financial services business of Altisource Portfolio Solutions for $44 million. The transaction includes Nationwide Credit, Inc., a collection agency with more than 2,300 employees nationwide. It provides collections, customer relationship management, and call center outsourcing for companies in the financial, retail credit, mortgage …

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How Debt Hampers Recovery For the Homeless

Everybody — including those in the credit and collection industry — know that bad things often happen to good people. Not everyone is in debt because they choose not to pay their bills. Many people are victims of circumstance. And those stories can be heartbreaking. This is definitely one of …

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CFPB Has Scheduled Exams of Companies, Including Collectors, Outside its Jurisdiction: IG Report

The Consumer Financial Protection Bureau’s Division of Supervision, Enforcement and Fair Lending (SEFL) has “inadvertently” scheduled examinations at companies that are outside of its jurisdiction, because it did not have enough information about those companies, according to a report released last week from the agency’s Office of Inspector General. The …

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Tracking Down the Robocall ‘King’

Adrian Abramovich is described as the robocall “king” and has been fined $120 million by the Federal Communications Commission for making more than 100 million robocalls. WIRED Magazine gives Abramovich the deep-dive treatment, going into detail about how he was caught and giving him a chance to share his side …

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