General News

The objective for any sales effort by a collection agency to find new business should be to try and turn customers and prospects into friends, according to a panel of experts who participated in a webinar recently hosted by AccountsRecovery.net. GC Services, for example, has developed 66 questions that its …

Columbia Ultimate Partners with Zumasys, Leading Cloud Provider, to Offer Premier Hosting Services Clients Gain Business Value, Accessibility and Reliability VANCOUVER, Wash.–Nov. 24, 2015—At the forefront of technology and integrated solutions for the collections industry, Columbia Ultimate is pleased to announce that all of the companies’ platforms can be deployed in the …

AccountsRecovery.net is proud and exciting to continue its well-received webinar series with two more important topics. On Tuesday, December 8, a panel of debt-buying professionals will share their insights and tips when analyzing chains of title. Chains of Title are an important, and often overlooked, component in the debt-buying process. …

PRA Group, one of the largest debt collection and debt-buying firms in the world, announced its third-quarter earnings yesterday and the numbers were lower than expected. The company earned $17.4 million in the third quarter, down from $51 million in the same period a year ago. Overall revenue was $229 million, …

The website for skiptracing company MasterFiles has been down for nearly 24 hours and phone calls trying to contact the corporate headquarters are not going through. Attempts to reach someone at the company to find out whether this was a temporary or permanent outage were not successful. If you know someone …

The sad fact about the collections business is, that when an agency is successful, it’s actually making itself obsolete. Most collection agencies are collecting on behalf of clients, from credit card companies to the local doctor’s office. And when those delinquent borrowers make their payments, the agency has to go …

At NARCA’s annual conference in Washington, D.C., last week, the two-year term of president Joann Needleman came to an end and the two-year term of Harvey Moore kicked off. Both spoke with AccountsRecovery.net about their tenures. For Needleman, her time as president will be remembered as ushering in what is …

Representatives from three states, a handful of regulatory agencies, and several industry participants will be the speakers at the Federal Trade Commission‘s final Debt Collection Dialogue event, to be held Nov. 18, in Atlanta. Among those representing the industry will be Harvey Moore, the new president of NARCA, Nick Jarman, …

About 5% of a sample group of 4.3 million consumers had a debt that was sold to a debt-buying company, according to a whitepaper recently issued by VantageScore. The whitepaper attempted to illustrate what would happen if those debts sold to debt-buyers, known as “sold-derogatory” tradelines, were removed from consumers’ credit scores. …

A long, but interesting feature was published yesterday about how the proliferation of collectors and creditors filing lawsuits to collect on unpaid debts is unfairly targeting black communities and borrowers. The article shares a number of personal stories from borrowers in suburbs of St. Louis, which provide context and background …