Webinar Recordings

Gordon Beck, the chief executive of Diversified Consultants, Inc. (DCI), has a bold prediction for the ARM industry for 2018. Speaking on a webinar last week which was sponsored by Microbilt, Beck said that 2018 will be the ARM’s industry’s “best year in a decade.” To support his prediction, Beck …

Showing professionalism, effective networking, and knowing the ins and outs of a particular case have never been more important for collection agencies as they seek to fight the rising tide of lawsuits filed by consumers, many of which can be deemed as meritless. That advice came from a trio of …

Sometimes, it’s as simple as a coveted parking spot that makes people feel wanted. When it comes to making employees feel wanted, the non-financial perks can matter just as much, and in some cases more, than what’s in an employees paycheck. A pair of speakers shared how their collection agencies …

When it comes to even the most meritless of lawsuits, collection agencies need to do their homework. That sage advice was just one morsel in a huge helping of information from a panel of legal experts who spoke on a webinar yesterday, sponsored by WebRecon. The panelists were: Katie Neill, …

Those in the ARM industry who think that the change in leadership at the Consumer Financial Protection Bureau is the first step in spending less time and money on compliance are likely to be surprised that life is not likely to get any easier, according to a panel of lawyers …

When it comes to skiptracing, it’s all about the flowers. Florists, especially those in small towns, always seem to know what’s going on and who is doing what with whom, so that makes them good contacts if you’re looking to find someone with an unpaid debt, according to Roger Weiss, …

Collection agency executives already needed a law degree to help them navigate the tricky compliance waters of more rules and lawsuits. Now, those executives also need to be statisticians, able to apply regressive modeling and analysis when building models that help determine an individual’s likeliness of paying a debt. That …

Contact strategies — at least the most effective ones — are equal parts art and science, relying on data and experience to get in touch with individuals. Taking all the variables into consideration, from the size of the debt to how old it is, there is still an old-school gut …

There is still a lot of uncertainty within the ARM industry about the requirements to accepting different kinds of payments and many in the industry are reluctant to adopt new technology that may make the process more efficient and less costly, according to panelists who spoke during a webinar earlier today. …

Equating it to winning a battle, but while still in the midst of a war, a trio of lawyers expressed optimism with the Supreme Court’s ruing this week in Henson v. Santander, but cautioned the industry against thinking that there were nothing but blue skies ahead. The webinar was sponsored …