Getting to Know Christopher McCaleb of Reliant Capital Solutions

The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations and TCPA communication authorization platforms. Partner with a company who understands your business challenges and evolves to provide cutting edge technology to overcome those challenges and achieve success.

Even though he has only been in the accounts receivable management industry for a relatively short time, Christopher McCaleb has learned the important lesson about the role that compliance can play in the growth of a successful company. Being comfortable in his own skin has helped him get this far. Read on to learn more about Christopher, and how he dreams of one day to following in the well-worn shoes of the great Anthony Bourdain.

Name: Christopher McCaleb
Job Title: Compliance, Complaint Response Team
Company: Reliant Capital Solutions LLC
Length of Time at Current Company: 2.5 years
Length of Time in Industry: 2.5 years

How did you get your start in the industry?
Recommendation from a friend.

What is your career highlight so far?
Witnessing our company receive more business. Compliance helps keep us in good standing legally and therefore more attractive when seeking new business.

When or how are you most productive?
In the morning – the earlier the better.

Which industry professional do you admire most?
Everyone in who understands we can collect debt while being professional, respectful, and courteous. Especially in leadership because they drive the tone for those who follow them.

What is one thing you do better than everyone else?
Umpire baseball, rattling off well known or obscure movie lines, and naming tunes with an extensive history of background from album liner notes. (Oh, shoot, that’s 3)

What do you like most about this industry?
We provide opportunities for people to pay their debts and restore their names.

What is one thing you wish you could change about this industry?
I would provide a pathway so that after a prescribed amount of payments and goals are met by a debtor they would receive a healthy reduction of interest and collection cost. This would provide incentive, and reduce the sense of debtors feeling overwhelmed.

Describe a typical work day.
I investigate complaints from various sources. Audit calls for clients, respond to disputes, and track trends for reporting. Whatever is needed for my team to be successful.

If you weren’t in this industry, what would you be doing?
Full-time writer, podcast host, and world traveler similar to what Anthony Bourdain did while he was living.

The Getting to Know Series is Sponsored By:

What is your guilty pleasure?
No such thing!

What is the best advice you have ever received?
Love yourself, learn to set healthy boundaries, and be comfortable in your own skin.

What are you currently reading?
The Promises of Giants” – John Amaechi

What is one fact you’d like everyone in the industry to know about you?
I enjoy seeing other people’s success as much if not more than my own.

Who else would you like to see answer these questions?
I’m sorry I have someone in mind. I’ve seen her featured in a couple zoom meeting videos but cannot think of her name.

The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations and TCPA communication authorization platforms. Partner with a company who understands your business challenges and evolves to provide cutting edge technology to overcome those challenges and achieve success

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