Daily Digest – June 21. Complaint Accuses Collector of Texting Mother About Daughter’s Debt; Mediation Program Dropping Caseload in One Texas Court

COMPLAINT ACCUSES COLLECTOR OF TEXTING MOTHER ABOUT DAUGHTER’S DEBT

  • A collection agency is being sued for allegedly violating the Fair Debt Collection Practices Act because it sent a text message to the plaintiff’s mother — who also had an account placed with the defendant — with the daughter’s name after the mother made a payment on her own account.

MEDIATION PROGRAM DROPS CASELOAD FOR JUDGES IN ONE TEXAS COUNTY, WINS THEM AWARD

  • A Texas County’s approach to handling an “exploded” number of debt collection cases as a result of the COVID-19 pandemic has improved resolution rates before cases get to a judge and netted the county an achievement award from the National Association of Counties, according to a published report.

DEMO DAY PRESENTATIONS OFFER INSIGHTS FROM ACTUAL CUSTOMERS

  • Ever wanted to know what people thought about using a product or service before making a purchase? Here are customers from seven different companies in the accounts receivable management industry sharing their thoughts and opinions.

GROUPS MEET WITH FCC TO DISCUSS HOW BLOCKED CALLS WILL BE CODED

  • Last week, representatives from a number of trade associations, including ACA International, held a meeting with individuals in the Consumer and Governmental Affairs Bureau of the Federal Communications Commission to lobby for the adoption of a special code that would provide companies with immediate notifications of calls that were blocked via analytics-based algorithms.

WORTH NOTING: Today is the longest day of the year … Can you match the celebrity with the statements they said? … Free daily word games to get your brain going in the morning … Signs you’re letting pride get in the way of your success … The subtle ways that you are being impacted by inflation … Anytime “economy” and “grind to a halt” are used in the same sentence, it’s never a good thing … Common mistakes people make about saving money … It’s the end of an era — no more captchas.

If you want to achieve your goals, don’t focus on them

Trailer Tuesday

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

Check Also

Daily Digest – June 27. Complaint Alleges Debt Parking Violation; Judge Grants MSJ For Defense in FDCPA Email Case

COMPLAINT ALLEGES COLLECTOR VIOLATED REG F’S DEBT PARKING PROHIBITION A lawsuit has been filed against …

Leave a Reply

Your email address will not be published.

X