References are an essential component to any screening process. Whether it’s considering someone for employment or looking at something to buy, we all use references. We call former employers, we read the reviews submitted by people who purchased the same items, we talk to friends about their experiences. Hearing about someone or something from somebody like you means more than hearing something from the source itself. I think we can all agree on that. It was with that idea in mind that AccountsRecovery.net tweaked how companies participate in its most recent Demo Day. Rather than listening to a company talk about how great it is, those companies were instead required to bring customers with them, so the customers could talk about their experience using a particular product or service. Seven different companies — CollaborationRoom.ai, TCN, Balto, Arbeit, Intelligent Contacts, Provana, and Simplicated — each participated in Demo Day. Here are the recordings for each presentation.
Collaborationroom.AI is a next generation patent pending tool built to engage your work from home employees. It is an Agent Engagement, Agent Productivity and Compliance application built for contact centers. This highly scalable application leverage’s AI to determine agent engagement by detecting facial expression from their Webcam. It gives supervisor real time feedback on Agent engagement and gives them the ability to coach agents in real time.
TCN provides a cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. TCN’s flagship platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. Its suite of compliance tools helps businesses meet the requirements of the Telephone Consumer Protection Act (TCPA) and other state and federal regulations, including new and updated debt collection rules issued by the CFPB. For more information, visit www.tcn.com/.
Balto guides agents and collectors to say the right thing on every call. Top-performing contact centers trust Balto’s AI to prevent missed sales and collections opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance and coaching. Identify what works best and immediately scale best practices to your whole team. Stop waiting for post-call analysis to improve your operation. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say. Today, Balto has guided over 100 million calls, provided over 185 million real-time recommendations, driven millions in increased revenue, and has a 4.8-star rating on G2.
Arbeit is a team of nerds revolutionizing the way collection agencies communicate with consumers, for the better. Arbeit currently offers outbound communication software that makes you more profitable, and is in the process of innovating products designed to create a better experience for both agencies and consumers.
Intelligent Contacts provides cloud-based, omnichannel contact center software and PCI- certified payment solutions for the accounts receivable and healthcare industries. Compliance focused and analytics-powered, our Hosted Contact Center and Intelligent Portals deliver the personalized, automated, and fully-mobile convenience businesses and consumers want when communicating (voice, email, text, chat) or paying a bill on their own schedule. In addition to its’ TCPA-compliant predictive dialer, Intelligent Contacts recently launched the only self-resolution payment portal with a built-in, automated compliance engine.
Provana’s interaction management and compliance solutions are the first of their kind, providing effortless control over process-intensive operations. Available for consumer lending, legal, ARM, insurance and other industries that handle heavily regulated consumer interactions, Provana technology is based on over a decade of experience in business process management, AI, RPA, regulatory compliance and secure data operations. Provana is backed by a NYC-based Fintech PE, with a presence across the US and in India.
Simplicated provides comprehensive licensing services to the ARM industry. We simplify the licensing process by thoroughly understanding your organization, to provide you personalized guidance and administrative services. Our team will make the licensing process as stress free as possible while we complete and file your applications, and work directly with regulators on your behalf. Regulations don’t have to be complicated, let us simplify them for you.
You can find access to all Demo Day recordings on the Demo Day page on AccountsRecovery.net.