The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
CITY FORGETS TO SEND ACCOUNTS TO NEW COLLECTION AGENCY
- As the city of Delray Beach, Fla., was switching collection agencies it used to recover unpaid parking tickets, it forgot to send accounts to the new agency. As a result, more than $2 million in unpaid accounts sat idle for more than nine months. The city’s finance director said it was an oversight that “fell through the cracks.” It just goes to show that while the customer is always right, it is never always the collection agency’s fault if there is a low recovery rate.
UNPAID CHILDCARE FEES CAUSING COLLECTION CRISIS IN AUSTRALIA
- In Australia, a new debt collection “crisis” is blooming — unpaid childcare fees. Parents are hopping from one childcare agency to the next and not paying their bills, according to the country’s largest collection agency. The average unpaid childcare bill is $1,200. Parents are switching from one facility to another when they fall behind in payments. The CEO of the collection agency is calling on childcare centers to conduct credit checks as part of the initiation process.
DEFENSE DEPT. TO STOP TRYING TO COLLECT DISPUTED ENLISTMENT BONUSES
- After spending years aggressively trying to recoup hundreds of millions of dollars in disputed enlistment bonuses, the Department of Defense will stop trying to collect $190 million from members of the California National Guard. The situation gained national attention a couple of years ago after some of the aggressive tactics, including hiring collection agencies to try and recover the money, were brought to light.
IRS REVOKES HOSPITAL’S NON-PROFIT STATUS FOR FAILING TO COMPLY WITH 501(r)
- The Internal Revenue Service has — for the first time — revoked the non-profit status of a hospital for failing to meet the requirements of the Affordable Care Act. While the hospital was not publicly named, the IRS did say it was a small, rural facility. In order to maintain its non-profit status, hospitals must comply with section 501(r) of the ACA, which dictates conducting a needs assessment to determine wether patients are eligible for financial assistance prior to initiating collection efforts.
WORTH NOTING: The damage from Hurricane Harvey is unbelievable … If you are looking to donate to help those affected by Hurricane Harvey … Uber finished its CEO search, selecting the CEO of Expedia … Four signs that someone is about to waste your time … The delays in the process for conducting background checks on federal employees are getting out of hand … Conor McGregor didn’t have the stamina to go 10 rounds with Floyd Mayweather … The governor of Illinois vetoed a bill that would have raised the minimum wage in his state go $15 an hour … Nearly 25% of the 28 members of the National Infrastructure Advisory Council, whose purview includes national cybersecurity, resigned on Friday over moral differences with the Trump administration … San Diego is suffering from an outbreak of hepatitis … There will be a healthy dose of politics in the new movies coming out this fall … Why a former NFL lineman and two-term Congressman is now driving for Uber.
Why trying to get by on four hours of sleep is not a good idea
The venues from last summer’s Rio Olympics are in bad shape
The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
