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CALLING ON PHONE COMPANIES TO DO MORE TO BLOCK ROBOCALLS
- An article pressing why phone companies do not do more to stop robocalls, especially to landline phones. Apparently, robocalls, like those to remind people about appointments, are a black mark on society and we need the government’s help to wipe robocalls off the face of the Earth. Robocallers are “awfully hard” to catch and people with landlines must “suffer” without relief. The article does mention that AT&T last week unveiled a new service called “Call Protect” for its wireless users, to block robocalls, or at least make it harder for them to get through.
WORST DATA BREACHES OF 2016
- A summary of the worst healthcare data breaches in 2016, including a doctor that altered the medical records of 79 patients to indicate they were terminally ill and qualified for hospice care, then told the patients and their families that they were terminally ill. Also, details on how a hospital lost patient records during a recovery after an attack on a business associate.
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RIP George Michael, the man who helped launch carpool karaoke
Three tips on winning negotiations
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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
