Tag Archives: Video

The Right Way to Hire, Train, and Treat Employees

By now, the importance of empathy in collections has hopefully been drilled into everyone working in the accounts receivable management industry. Treating consumers with respect, dignity, and in a professional manner has become the standard for any legitimate agency that is trying to make it in this world. But are …

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Why Collectors Want to Avoid The “Friend” Zone

There are likely only two outcomes for every collection call. Either a collector creates a connection with a consumer or creates conflict. The goal, obviously, is to create a connection, because that is far more likely to result in a payment than creating conflict ever will. In this episode of …

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