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Adults learn differently than kids do. That’s an important fact to remember when developing training programs inside contact centers and collection operations — you’re going to be training adults. That means taking a different approach – like making sure you are able to answer when an adult asks why he or she is being taught something. Adult learners are likely not going to be as enthusiastic as a child is.

In this webinar, sponsored by Peak Revenue Learning, a panel of experts will share their insights and techniques to make sure their training materials are built for adult learners.

PANELISTS