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When you are on the phone with someone, tone means everything. Change the emphasis on a word and the whole context changes. Don’t believe me? Try saying “I didn’t say you stole my money” and place the emphasis on a different word each time. The entire meaning of the sentence changes based on the tone you are using. This makes tone incredibly important for collectors.

In this webinar, a panel of experts, including a speech language pathologist, will discuss how you can teach tone of voice to collectors and what they need to do to ensure they have the right tone during every conversation.

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