Suit Accuses Collector of Attempting to Collect From Represented Consumer Who Previously Sued Over Same Debts
- A collector is facing a Fair Debt Collection Practices Act and Rosenthal Fair Debt Collection Practices Act lawsuit for allegedly attempting to contact an individual in an attempt to collect on a debt who was represented by an attorney and the collector was supposed to know this because the individual had previously sued the collector three years ago over the exact same debt.
- More details here
- This series is sponsored by WebRecon
Judge Denies Competing Summary Judgment Motions in FDCPA Case
- A District Court judge in Washington has denied competing motions for summary judgment in a Fair Debt Collection Practices Act case that stretches back more than 13 years, ruling that both sides point to facts that could be ruled in their favor, thus leaving it for a jury to decide.
- More details here
CFPB Report Highlights Differences in Credit Card Interest Rates as One Titan Buys Another
- Three days after the Consumer Financial Protection Bureau released a report indicating that large banks are offering higher credit card interest rates to consumers than smaller banks and credit unions, one of the nation’s largest credit card issues — Capital One — announced it was buying another of the nation’s largest issuers — Discover Financial — in a deal that is valued at more than $35 billion.
- More details here.
Airline Liable for Discounts Mentioned by AI Chatbot
- Let’s pause our deepening love affair with technology and artificial intelligence for a cautionary tale that everyone in the accounts receivable management industry should be paying attention to, especially if you have an automated chatbot on your site or ever plan to. Air Canada has been ordered to pay a customer a partial refund that the airline’s artificial intelligence-driven chatbot said the customer was entitled to, even though the airline’s policies said otherwise.
- More details here
WORTH NOTING: Six movies to put on your watch list for this Spring … Fifteen things you should have in your home gym … Young job candidates want to have “the big talk” during job interviews … It turns out your brain learns more from people you like … How to have uncomfortable conversations about money with your parents … How artificial intelligence may be keeping you from getting a job interview … Charts to show you why Americans are feeling more confident about the economy … New uniforms being used in Major League Baseball are getting a less-than-stirring reaction from players and fans.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
