Omissions From Rep During Call with Consumer Lead to FDCPA Suit
- Issues with the statute of limitations on a debt and when and how debts are removed from credit reports are two minefields that collectors should navigate carefully at all costs. There are plenty of potential things that could go wrong during a conversation between a collector and a consumer when those topics are addressed. One collection operation now finds itself the defendant in a Fair Debt Collection Practices Act suit in Georgia federal court because of comments made — and not made — by a collector during a conversation with a consumer on both of those fronts.
- More details here
- This series is sponsored by WebRecon
Appeals Court Reverses Ruling on FCRA Damages
- The Court of Appeals for the Eleventh Circuit yesterday overturned a lower court’s ruling that the Fair Credit Reporting Act and followed a number of other Appeals Courts in ruling that the Act does not require individuals demonstrate proof of actual damages in order to recover statutory damages.
- More details here.
Changes to Medical Debt Credit Reporting Boosting Consumers’ Credit Scores by 30 Points: Report
- Here’s a shocker … removing medical debt tradelines from consumers’ credit reports has led to fewer consumers having medical debts on their credit reports and improved the credit scores of individuals who used to have medical debts on their credit reports, according to a published report. Who could have seen that coming? 😲
- More details here.
Judge Stays CFPB Investigation Pending Supreme Court Ruling
- A District Court judge in Nevada has stayed an investigation by the Consumer Financial Protection Bureau into the a short-term small-dollar lender until the Supreme Court issues its ruling on whether the funding structure for the Bureau is constitutional or not.
- More details here.
WORTH NOTING: Word games and tai chi can have big impacts on your body and your brain … A survey of consumers about their sleep habits reveals more are adopting the Scandinavian sleeping method … Inflation is causing more consumers to rack up credit card debt … Shopping experts weigh in on the best Black Friday deals from Target … If you have any $2 bills lying around, they may be worth some money … A middle schooler who won a science fair by building a fire-detection device that works faster than most smoke detectors … China has become the world’s largest debt collector … The big thing that parents are forgetting to teach their kids today, according to an expert.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.