Enhanced Recovery Company, more commonly known around the accounts receivable management industry as ERC, has announced it is closing its office in Jacksonville, Fla., and will be letting go of more than 150 employees because it has decided to stop doing business in North Florida.
ERC sold its collection operation to TrueML, which also owns TrueAccord, last year. TrueML maintains a contact center in Lenexa, Kansas. In all, 164 positions are affected by the decision to close ERC’s Jacksonville office. The company said that the decision was not related to external factors, like natural disasters, but the result of an internal evaluation.
Some employees have been offered transfers to other job sites, the company disclosed, but does not yet know how many of them will accept those transfers. Those who are not transferring will be let go. The first round of departures will take place on November 15, with the remaining employees leaving on December 15.
About half of the jobs at the Jacksonville office were collectors, or customer engagement agents. A complete list of the positions that are affected is available by clicking here via a notice submitted by the company under the Worker Adjustment and Retraining Notification (WARN) Act.
ERC has maintained its headquarters in Jacksonville since it was founded in 1999.
Acquiring ERC provided TrueML with the opportunity to offer clients a complete spectrum of communication options and collection strategies. Whereas TrueAccord has been more focused on the electronic and digital side of collections, ERC was a more traditional collection operation, focusing on calls and letters to consumers.