Collector Facing Class-Action for Allegedly Not Including Full Dispute Language in Letter
- Whether or not to use the Model Validation Notice is a debate that has existed since Regulation F went into effect. Some collection operations have chosen not to use the MVN, and just tried to make sure they had all the information in their letters that is required. A collection operation is facing a class-action lawsuit for violating the Fair Debt Collection Practices Act and Regulation F for not including all the information that is purportedly required in an initial communication.
- More details here.
- This series is sponsored by WebRecon
Judge Recommends Denying Defendant’s MSJ in FDCPA Case Over Disputed Debt
- A computer glitch accidentally added an individual’s name to an apartment lease document, which was then assigned to a debt collector for recovery. When the individual disputed the debt, the collector sent an email to the creditor seeking additional information, then deleted the information from the individual’s credit report four months later. That was not enough to satisfy a Magistrate Court judge in Texas who denied the defendant’s motion for summary judgment and summary judgment based on the Fair Debt Collection Practices Act’s Bona Fide Error defense.
- More details here.
Essayist Argues Paying Debts is ‘Optional’ for Consumers
- Paying debts in the United States is optional for consumers and relies upon consumers feeling “morally bound” to repay the debts, according to an essay that was published last week and is starting to get picked up by different news sites across the country.
- More details here.
CFPB Fines Lender $1.75M For Illegal Kickbacks
- The Consumer Financial Protection Bureau yesterday announced a mortgage lender was being fined $1.75 million for providing illegal incentives to real estate brokers and agents for referring business to the lender, including cash payments, paid subscription services, and catered parties. The CFPB also fined Realty Connect, a real estate brokerage, $200,000 for accepting numerous kickbacks from the lender.
- More details here.
LJ Ross Associates Partners with Skit.ai to Leverage Voice AI for Call Automation and Compete with Larger Agencies Across All States
- Skit.ai, the leading conversational voice AI solution provider in the ARM industry, announced today its strategic partnership with LJ Ross Associates, a 30-year-old collection agency successfully managing revenue recovery programs. The partnership with Skit.ai provides LJ Ross Associates with a unique competitive edge, enabling seamless scalability and agile, efficient operations fueled by state-of-the-art voice AI technology.
- More details here.
WORTH NOTHING: People share their ideas on how to have fun without breaking the bank … Why you may want to put down that drink you pour yourself at the end of the workday … Americans are rapidly burning through their financial savings … How leaders can improve transparency around pay and raises … How to spot fake goods when buying things online … Ten household hacks that actually work … Guy takes girl out on first day and pays. Girl declines second date. Guy asks for money from first date back … Whether you get your COVID-19 booster shots in your right or left arm may make a difference.
Funny Friday, part I
Funny Friday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
