Action Collection Agencies, Inc. appoints Candice E. O’Brien as Executive Vice President/Chief Operations Officer

Middleboro, MA, January 9, 2023 – Action Collection Agencies, Inc. (ACA) in Middleboro, MA has appointed Candice E. O’Brien as its Executive Vice President/Chief Operations Officer overseeing the operations of its first and third party collections services.

“I have known Candice as an industry colleague and formidable competitor for well over two decades,” said Jay E. Gonsalves, President and CEO of ACA.  “Her reputation as one of the brightest operations executives in the ARM industry is without question.  We are very fortunate that she has agreed to join our team of professionals and extremely excited about the role she will play in providing the highest quality collection service possible to our clients.”

“I’m honored to be joining the ACA team, which is talented, diverse, collaborative and dynamic. Their commitment and passion towards their clients’ success is unmatched,” said Ms. Obrien.  “It is clear that all of ACA’s clients have a voice within this organization and a team of professionals working hard every day to exceed their clients’ goals.”

Prior to joining ACA, Candice was Chief Operations Officer for EOS CCA and Chief Customer Officer for Transworld Systems, Inc. 

Established in 1967, Action Collection Agencies, Inc. ( provides first-party healthcare follow-up services through ACA Revenue Systems and third-party debt collection services through Action Collection Agency of Boston.

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