Daily Digest – June 23. Getting to Know Tonia Brown of ARM Compliance Business Solutions; Judge Dismisses Hunstein Copycat for Lack of Standing

GETTING TO KNOW TONIA BROWN OF ARM COMPLIANCE BUSINESS SOLUTIONS

  • How is it possible not to like someone who shows people how much they mean to her through food? For that reason, and many many others, Tonia Brown exemplifies the enthusiasm, passion, and dedication the makes the people in the accounts receivable management industry such a joy to work with. Read on to learn more about Tonia, and her two pieces of great advice — about how to be a good leader and what it takes to succeed as a woman in a male-dominated industry. This series is sponsored by Applied Innovation.

JUDGE DISMISSES FDCPA CASE OVER MULTIPLE ADDRESSES, THIRD-PARTY DISCLOSURE, FOR LACK OF STANDING

  • A District Court judge in New Jersey — taking the issue up all on her own — has ruled that a plaintiff lacks standing to sue a collection agency after accusing it of violating the Fair Debt Collection Practices Act because it used multiple addresses in a collection letter and because it purportedly used a third-party letter vendor to print and mail the letter in question.

CFPB PUBLISHES ANPR ON CREDIT CARD LATE FEES

  • The Consumer Financial Protection Bureau yesterday took its first step toward cracking down on credit card late fees, issuing an Advanced Notice of Proposed Rulemaking (ANPR) that seeks information on how effective the $12 billion that consumers pay in late fees every year are as a deterrent and how much they add to the credit card companies’ bottom lines.

HOW DIFFERENT SEGMENTS OF THE POPULATION ARE USING CREDIT PRODUCTS

  • Credit cards remain the most popular and common debt product used by consumers, regardless of age or income level, according to the results of a recently published survey. More than 62% of consumers had made a payment on a credit card in the past 90 days, compared with 27% of consumers who made a payment on auto loans, 16% on a mortgage, and 9% on a Buy Now, Pay Later product.

WORTH NOTING: A bloodhound won best-in-show at the Westminster dog show … A 94-year-old crossing guard in New Jersey has retired after 57 years on the job … “Experts” weighing in on the president’s gas tax holiday … I was just getting good at taking regular selfies. Now I have to master the 0.5 selfie? … Twenty-seven business leaders weigh in on what the future of remote work will look like … What Starbucks can teach you about creating new revenue streams … The lessons that today’s retirees want to share with those who will retire in the future … The best early Amazon Prime day deals.

The secret to making Butterfingers

How to become a speed reader in 15 minutes

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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