Daily Digest – March 21. Calif. Appeals Court Upholds Subpoena for Collector; How Reg F Has Changed Collections

CALIF. APPEALS COURT UPHOLDS SUBPOENA OF DEBT COLLECTOR

  • A state Appeals Court in California has upheld a ruling from a lower court compelling a debt collector to comply with a subpoena it received from four District Attorney’s offices in the state investigating the collector’s compliance with the Rosenthal Fair Debt Collection Practices Act and the Telephone Consumer Protection Act.

SPEECH ANALYTICS AND COLLECTOR SURVEY DETAIL HOW REG F HAS CHANGED COLLECTIONS

  • LAS VEGAS — Speech analytics and call recordings can offer some tremendous opportunities to analyze communications between consumers and debt collectors, especially at the dawn of a new era in debt collection. Looking at the 100 days before the enactment of Regulation F and the 100 days since the rule went into effect on November 30, one debt collector was able to analyze just how much consumers have made reference to Reg F or its provisions, to see how often consumers were bringing it up.

WHY CONSUMERS ABANDON ONLINE PAYMENT SUBMISSIONS

  • More than 80% of consumers will abandon buying something online if the payment experience is poor, according to the results of a survey released recently by Plaid, a payments platform company. For companies in the accounts receivable management industry, this should underscore the importance of making it easy for consumers to make payments via a payment portal, because the number of consumers who abandon the process for a collection payment is likely much higher than those who walk away from a retail payment.

CREDIT REPORTING AGENCIES ANNOUNCE CHANGES TO MEDICAL DEBT CREDIT REPORTING

EXPERTS SHARE CONTEXT ON CASES IMPACTING ARM INDUSTRY

WORTH NOTING: What to expect from the confirmation hearings for Ketanji Brown Jackson, which begin today … The worst cooking oils for your health, according to experts … Gas prices are actually dropping across the country … Can you guess which country is the happiest in the world? … How remote work has changed millions of careers … How to use a ruler to tell if your spaghetti is cooked … Our battle with COVID-19 isn’t over yet, Dr. Fauci warns … Demand for safe rooms in Los Angeles is skyrocketing.

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