Digital communication tools, such as text messaging, emails, and direct drop voicemails have become far more popular in recent years as collection agencies expand beyond phone calls and letters in attempts to reach individuals who are becoming less accessible.
But there is still some uncertainty about the compliance risks, costs, and overall effectiveness of these new tools to help reach individuals and whether they help improve recovery and collection rates.
To help gauge the penetration and usage of these tools, AccountsRecovery.net has launched its first ever Digital Communication Survey. This survey is being generously sponsored by Ontario Systems, TCN, Solutions by Text, Microbilt, and VoApps.
The survey will gather information about how the ARM industry manages and implements digital communications like email, text messaging, and direct drop voicemail technology into their operations.
Along with gauging the usage of digital communication tools, the survey will also provide benchmarks to help collection agencies gauge their effectiveness in recovering certain types of debt or for agencies of difference sizes.
Everyone who completes the survey will be entitled to receive a benchmark report comparing their results to other agencies of a similar size.
Click here to participate in this free survey. Digital communication tools are going to become the predominate way in which collection agencies communicate with individuals. Participate in the survey to see whether you are ahead of, or behind the curve.