Daily Digest – July 20. Industry Trailblazer: State Collection Service; Kraninger Stands Tall During Confirmation Hearing

The Daily Digest is sponsored by Beam Software. A Microsoft Gold Certified Partner, Beam is a thought leader in portfolio management and collection software. They offer both cloud-based and on-premise solutions to accommodate the entire collection continuum. For more information, please visit www.beamsoftware.com or call (800) 212-2326.

 

INDUSTRY TRAILBLAZER: STATE COLLECTION SERVICE

• AccountsRecovery.net has started a new regular feature, called the Industry Trailblazer. In this series, which is being sponsored by BillingTree, individuals and companies who stand out among their peers will be profiled and share what sets them apart from everyone else. The first profile is of:

 

• State Collection Service has developed a formula for success. From the way it identifies and hires job candidates through how it handles responding to all the suggestions it receives from employees in its suggestion box, the company makes sure to focus on fostering a culture of caring and respect. And that culture filters through to how the agency’s collectors treat individuals when reaching them on the phone. Tim Haag, the president of State Collection Service and the third generation of his family to run the agency, took time to answer questions that shed some light on how its formula was developed.

 

• If you know someone who fits the description of an Industry Trailblazer, please let me know.

 

KRANINGER STANDS TALL DURING CONFIRMATION HEARING

• Kathy Kraninger did her best impersonation of Patches O’Houlihan yesterday, effectively dodging questions about zero tolerance immigration policies and the federal government’s response to damage caused by Hurricane Maria in Puerto Rico last year, during her confirmation hearing before the Senate Banking Committee. To her credit, Kraninger never wavered, even during some blistering attacks from Senate Democrats. Even some who criticized her during the hearing admitted that Kraninger will likely be the next director of the Bureau of Consumer Financial Protection, where she is expected to continue leading in the manner set by her current boss, Mick Mulvaney.

 

APPEALS COURT UPHOLDS SUMMARY JUDGMENT AGAINST PLAINTIFF’S ATTORNEY IN FDCPA CASE

• The Second Circuit Court of Appeals has upheld a lower court’s ruling against a plaintiff — himself a plaintiff’s lawyer — who had accused a defendant of violating the Fair Debt Collection Practices Act by inquiring about the nature of a disputed debt, as well as sanctions against the plaintiff and his attorney for misleading the court, disregarding a protective order, and for “needlessly multiplying” the proceedings.

 

PLAINTIFFS ALLEGE FDCPA CLASS ACTION OVER FAKE COURT DOCUMENTS

• A plaintiff has filed a class-action lawsuit against a collection law firm, alleging the firm violated the Fair Debt Collection Practices Act when it sent the plaintiff a letter, which had the appearance of a court document and attempted to convince the plaintiff that her contesting of the debt should be terminated.

 

WORTH NOTING: What a tragedy in Missouri as a tour boat capsizes, killing at least 11 people … Millennials did not take too kindly to a minor league baseball team’s Millennials night, complete with napping and selfie stations … Why you might not want to pay off your student loans too early … If what you’re doing is easy, then you’re not learning … Target is offering a special discount for teachers this week … “The Brady Bunch” house is for sale for just under $2 million … Prime Day was bigger than Black Friday or Cyber Monday … How Best Buy is thriving in the Amazon age … There is such a thing as the “accent gap” when it comes to smart speakers … The NFL is backing off from its new national anthem policy.

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The Daily Digest is sponsored by Beam Software. A Microsoft Gold Certified Partner, Beam is a thought leader in portfolio management and collection software. They offer both cloud-based and on-premise solutions to accommodate the entire collection continuum. For more information, please visit www.beamsoftware.com or call (800) 212-2326.