The Daily Digest is sponsored by Beam Software. A Microsoft Gold Certified Partner, Beam is a thought leader in portfolio management and collection software. They offer both cloud-based and on-premise solutions to accommodate the entire collection continuum. For more information, please visit www.beamsoftware.com or call (800) 212-2326.
AGENCIES PLACING MORE EMPHASIS ON SOFT SKILLS DURING NEW HIRE TRAINING
- A panel of executives shared their best ideas and tips on how to train new employees during a webinar last week that was sponsored by Peak Revenue Learning. Even the panelists were talking about the new ideas they picked up from their colleagues. It’s definitely worth checking out if you think your training program could use some upgrades.
JUDGE CERTIFIES CLASS ACTION IN FDCPA CASE
- Mickey Lee from Maurice Wutscher has written about a case in which a judge from the Northern District of Indiana has certified a class action against a collection agency that was alleged to have violated the Fair Debt Collection Practices Act by saying in a letter that it would not report a debt to the credit bureaus if the plaintiff selected one of the available settlement offers, when in fact the debt had already been reported.
AGENCY FACING CLASS-ACTION LAWSUIT FOR ALLEGEDLY NOT HAVING PROPER LICENSE
- A class action lawsuit has been filed in Massachusetts against a collection agency alleging the agency is attempting to act as a debt collector despite not being licensed as a collector in the state.
MULVANEY ‘HAVING A BLAST’ RUNNING CFPB: REPORT
- Even though he has not hid his disdain for the agency, Mick Mulvaney is “having a blast” running the Bureau of Consumer Financial Protection, according to a lengthy feature of the regulator’s acting director. It’s worth the read just to catch a glimpse of Mulvaney’s wit.
MORE THAN HALF OF MILLENNIALS WOULD GO INTO DEBT TO SEE FRIENDS SAY ‘I DO’
- If you are collecting on an unpaid credit card debt for a member of the Millennial generation and you manage to get that individual on the phone, you may want to ask whether they liked the band or if there was a DJ, because there is a good chance the reason they are behind on the bills is because they went to the wedding of a close friend or family member.
WORTH NOTING: The governor of Missouri is resigning over a sex scandal … Roseanne Barr is blaming Ambien for the tweet that got her show canceled … The lesson? The First Amendment protects you, but it doesn’t protect your job … ABC will lose “tens of millions” of dollars after canceling the show … Starbucks employees talk about the bias training they had yesterday … The most creative people in business … How to make your next meeting “super” productive … How you can use location data to grow your business … A Chick-fil-A owner in Sacramento is raising the minimum wage he pays to $18 an hour … The airlines with the best customer service … I love hearing that a hockey ticket is the hottest ticket in sports right now … Why Americans are falling out of love with NASCAR … The number of people who died in Puerto Rico because of Hurricane Maria might have been 70 times higher than what was originally reported.
What makes Millennials different?
The best laptop on the market right now
The Daily Digest is sponsored by Beam Software. A Microsoft Gold Certified Partner, Beam is a thought leader in portfolio management and collection software. They offer both cloud-based and on-premise solutions to accommodate the entire collection continuum. For more information, please visit www.beamsoftware.com or call (800) 212-2326.
