The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
AGENCY EXECUTIVES SHARE BEST IDEAS FOR EMPLOYEE INCENTIVES
- Employees are the life-blood of any agency and the happier and more satisfied that the employees are, the better shape that the collection agency is in. At the recent Mid-Atlantic Collectors Association Northeast Debt Collection Expo on Atlantic City, those at the event discussed the best ways to take care of employees and the types of incentives that work best at motivating them and improving morale.
GETTING TO KNOW PATRICK LAUSEN OF CONVERGENCE ACQUISITIONS
- Mentors are incredibly important. Patrick Lausen is lucky to have four of them, and he credits them heavily for helping him ascend the ranks of corporate America through his 13-year industry career. Being able to have people like that in your corner is important; not taking them for granted is even more important. For that, Patrick earns double bonus points. Read on to learn who he has to thank for getting him to where he is, how his daughters are on to him, and why we may one day lose him to rugby.
ROBOCALL COMPLAINTS CONTINUE TO RISE: FTC
- The number of complaints made by individuals who are receiving robocalls has doubled between January and August, and the number of complaints through the first eight months of 2017 is already more than were received all last year, according to testimony from a Federal Trade Commission executive. Lois Greisman, associate director of the FTC’s division of marketing practices in the Bureau of Consumer Protection, testified yesterday before the Senate Special Committee on Aging about the FTC’s efforts to eliminate robocalls. While Greisman did not specifically mention debt collectors in her testimony, she did reference technology that the FTC has helped promote to keep individuals from receiving robocalls and how the FTC continues to search for new ways to fight the technology.
CONSUMER CREDIT DELINQUENCY RATES REMAIN WELL BELOW HISTORICAL LEVELS
- Delinquency rates on eight of the 11 different types of consumer credit tracked by the American Bankers Association decreased in the second quarter compared with the first three months of the year. The categories where the delinquency rate increased were in auto loans and mobile home loans. Delinquency rates remain well below historical levels even though the economy is in its ninth year of expansion, the ABA noted.
WORTH NOTING: The Monopoly man crashed a Senate hearing yesterday … The 10 coolest neighborhoods in America … Police are slowly putting together how Stephen Paddock planned his assault on Las Vegas on Sunday night, but still don’t know why he did it … More than 70% of Americans think that robots are going to take over … Looking busy is the new status symbol in offices across the world … The president’s favorite TV show just got an hour longer … I hope that everyone is as happy as I am that hockey is back. Here is a look at the uniforms for every team … Mattel has canceled plans for an artificial intelligence toy that raised privacy concerns … Amazon is testing its own delivery service … Google unveiled earbuds that instantly translate into 40 languages.
The CEO of Salesforce is trying to close the gender pay gap
Google’s answer to the Amazon Echo Dot
The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
