The Daily Digest is sponsored by T-Max Dialer & Communications, the leader in hosted inbound and outbound dialer technology.
COLLECTION AGENCY FORCED TO CANCEL $150K IN DEBTS FOR NOT HAVING PROPER LICENSE
- The attorney general of West Virginia has canceled $150,000 in debts that were collected by Northwood Asset Management Group LLC, on behalf of Alliant Capital Management, LLC. Both companies are based in New York.
MEMBER PROFILE: GETTING TO KNOW MARY SHORES
- During a recent webinar, Mary Shores mentioned her “Words That Work” method that helps improve customer service at any business, but also helps collectors in their conversations when on the job. Almost immediately, she received a multitude of requests for copies of the plan, Shores, a second-generation collector, has a new book coming out early this Fall. Read on to learn more about Mary and why you should stick to your “zone of genius.”
CALLMINER LAUNCHES SPEECH ANALYTICS PRODUCT AIMED AT SMALLER SHOPS
- Speech analytics have been a tough sell for smaller collection agencies and contact centers. The complexity and sophistication of the technology often requires a dedicated analyst on staff to help make sure that the tool is refined and working properly. But in noticing that the most common functions used by customers was the search tool, CallMiner decided to strip down its Eureka speech analysis product to make it more affordable for smaller-sized contact centers.
DELINQUENCY RATES KEEP RISING, BUT REMAIN WELL BELOW HISTORICAL AVERAGES
- The delinquency rates on eight different categories of consumer loans increased in the first quarter, compared with the same period a year ago, according to data released yesterday by the American Bankers Association. But while near five-year highs, the overall rates remain well below their historical averages, according to the ABA.
HEALTHCARE STARTUP DIVERTING REVENUE TO PURCHASE, FORGIVE $16M IN MEDICAL DEBTS
- A start-up company that helps individuals get money back from their healthcare insurance providers is dedicating 100% of its revenue from the next several months to purchase $16 million in unpaid healthcare debts so they can be forgiven, much like HBO’s John Oliver did last year and a group of Minnesota nurses did recently.
WORTH NOTING: Here are seven CEOs who work for virtually no salary … So far, 44 states have refused to turn over voter data to a White House commission looking into the president’s allegations of voter fraud during the most recent presidential election … The average apartment in New York City now costs more than $2 million … Are we close to living in a world where we don’t need stoplights anymore? … Bill Gates is a pretty good fortune teller. Here are 15 predictions he made in 1999 … How to avoid being ripped off by a mechanic … I love any headline that uses the words “Amish” and “battle” … Why your next business hire should be an IT person … Why you should spend the last 15 minutes of your work day reflecting on what you learned … What to do when your boss asks you to do something unethical.
What your dog does when he or she is all alone
Weight-loss myths that might actually make you gain weight
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The Daily Digest is sponsored by T-Max Dialer & Communications, the leader in hosted inbound and outbound dialer technology.
