Daily Digest – June 13. SCOTUS Ruling a Win For Debt Buyers, Collections Industry; Webinar Recording: Proactivity a Key To Handling Complaints

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SCOTUS RULING A WIN FOR DEBT BUYERS, COLLECTIONS INDUSTRY

• In what will go down in history as the first time that Associate Justice Neil Gorsuch wrote an opinion, the Supreme Court yesterday unanimously ruled that a company which purchases debts from another company and then attempts to collect on those debts is not defined as a “debt collector” under the Fair Debt Collection Practices Act. The ruling in the case, Henson v. Santander, affirms a ruling from the Fourth Circuit Court of Appeals and a District Court that the defendant is not defined as a debt collector.

WEBINAR RECORDING: PROACTIVITY A KEY TO HANDLING COMPLAINTS FROM CLIENTS, CONSUMERS

• Collection agencies spend years building a rapport with clients, developing a relationship, establishing trust, and creating a bond that tries to stand the test of time. But that rapport can be crushed in an instant, taking nothing more than how a collection agency responds to a complaint or an inquiry from a client. A panel of operations experts spoke on the topic of how to turn complaints from clients and consumers into training opportunities. The webinar was sponsored by Peak Revenue Learning.

TEXAS CITY OUTSOURCES COLLECTIONS OF $1 MILLION IN UNPAID PARKING TICKETS

• The city of McAllen, Texas, has decided to outsource collections of nearly $1 million in unpaid parking tickets to Duncan Solutions from Milwaukee. The agency is adding a 30% fee to the unpaid balances as its commission. The city had not attempted to collect on any unpaid parking tickets for nearly six years.

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The Daily Digest is sponsored by T-Max Dialer & Communications, the leader in hosted inbound and outbound dialer technology.