Daily Digest – April 1. Hospital Sues Collection Agency For Embezzlement; Circuit Court Ruling Lowers ‘Least Sophisticated Consumer’ Bar

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. 

HOSPITAL SUES COLLECTION AGENCY FOR EMBEZZLEMENT

  • An Illinois hospital is suing the collection agency it hired to collect on private-pay accounts receivables, alleging embezzlement, misappropriation of funds, and failing to maintain a trust account. The hospital claims it is owed more than $107,000. The suit was filed against Allied Business Accounts, which does business as Health Care Billing Services.

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COLLECTIONS INDUSTRY IN MAINSTREAM MEDIA CROSSHAIRS OVER MILITARY COMPLAINT NUMBERS

  • The fall-out from last week’s report published by the Consumer Financial Protection Bureau detailing the number of complaints filed by military servicemembers against collection agencies is now hitting the mainstream media. NBC News has weighed in, wondering why so many military servicemembers are being chased by collectors. The article did include comments from ACA International, which took a familiar position and argued against the unverified nature of the complaints in the CFPB’s database, and took the position that legitimate collection agencies are not engaging in the type of behavior referenced in the report.

CIRCUIT COURT RULING LOWERS ‘LEAST SOPHISTICATED CONSUMER’ BAR

  • An overview of a recent decision from the Second Circuit Court of Appeals that lowers the bar for the “least sophisticated consumer” component of the Fair Debt Collection Practices Act. In this case, a consumer can not be expected to know that when they are given a statement of their total debt, this amount

WORTH NOTING: What to expect in today’s jobs report … Those huge car sales numbers may be being goosed by a number of automakers, who are asking dealers to buy cars as new and then sell them as used … Denver is one of the cities on the sunny side of the U.S. economy … Why businesses are glum despite the expectation of higher profits … 10 daily habits to make you a millionaire … If you have ever wanted to see what a $1 billion wedding looks like  … A profile of three small businesses and what a $15/hour minimum wage will do to them … More than 125,000 pre-orders have been placed for Tesla’s new Model 3 … Google’s April Fool’s Day prank backfired … Sen. Elizabeth Warren is launching a new attack on Wall Street.

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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. 

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