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Mary Shores, the owner and founder of Midstate Collection Solutions, has developed an easy-to-use three-step communications system called Words That Work. Words that Work is a customer service philosophy that works because of psychology and neurology. Mary breaks down Words that Work into three simple steps: stop using negative words, start using words that work, and always say what you can do.
By changing your approach when interacting with individuals, you can change the tone and outcome of any conversation. If you change your words from negative to positive and always say what you can do you will significantly improve your customer service outcome.
Join Mary as she shares her Words That Work system and how it can help increase your collection rates and decrease the number of customer complaints.
Want proof that this system works? Midstate Collection Solutions has maintained a recovery rate that is twice the national average while maintaining a positive reputation and strong consumer satisfaction. After implementing the revolutionary communication strategy at her own collection agency, Mary created called Words That Work, and Midstate’s revenue drastically increased over 34% within the first year alone.
The cost to register for this webinar is $99. Those who register will be able to participate in a one-hour workshop with Mary on Thursday, November 2 from 1pm to 2pm ET and will receive a workbook to help them deploy Words That Work in their own offices.
REGISTER BY CLICKING ON THE ‘PAY NOW’ BUTTON
TALKING POINTS
LEARNING OBJECTIVES
WANT PROOF? HERE IS WHAT A CONSUMER SAID WHEN SHE CALLED BACK AFTER RECEIVING A COLLECTION CALL FROM A MIDSTATE EMPLOYEE:
“I just wanted to let you know how helpful and wonderful my rep, Roxy was today. I called in, concerned about my credit and even though my account was moved to another company, she was very professional, kind, and knowledgeable. I feel more collections needs to be like this. Someone on your side to help become a better you. You Rock Roxy! Thank you so much for putting my mind at ease and guiding me.”
MORE PRAISE FOR WORDS THAT WORK
“I am generally very cynical but the material presented, especially the examples, clearly demonstrated the power and value of Words that Work. I feel like I can dramatically improve my communication and attitude by taking a different outlook.” – ERIC EVEN, Mavidea
“I quite honestly have to say, if your company is not using Mary’s “Words that Work” positive method for communications, then you’re probably not doing as well as you could be.” — BRIAN BELL, Digital Equality Initiative
ABOUT MARY
Mary is the owner and founder of Midstate Collection Solutions, Inc., one of the most unique collection agencies in the country. Mary has spent her entire career listening to problems and getting positive results under the most stressful conditions possible. What makes her business successful is what makes her life successful: her three-step Words That Work system of communicating. The principle behind Words That Work is to recognize the importance of effective communication and problem solving skills in the service of leading a more results-oriented and happier life.
