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Webinar Recordings Podcast

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REGISTER HERE The Consumer Financial Protection Bureau is working on finalizing its debt collection rule, which will be the most impactful regulatory overhaul of the accounts receivable management industry since

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The Consumer Financial Protection Bureau is working on finalizing its debt collection rule, which will be the most impactful regulatory overhaul of the accounts receivable management industry since the Fair Debt Collection Practices Act was enacted in 1977.

In preparation for the enactment of the CFPB’s debt collection rule, collection agencies need to start prioritizing and preparing the changes to their policies and procedures. In this webinar, sponsored by Ontario Systems, a panel of leading industry experts will share their insights into how collection operations can get themselves ready for that day.

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(Wednesday) 1:00 pm - 2:00 pm

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Webinar: Transforming Your Training

05dec1:00 pm2:00 pmWebinar: Transforming Your Training

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REGISTER HERE Training collectors can be a complex and mundane task. Keeping the attention of employees and making sure they are engaged is no small feat. In this webinar, sponsored by

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Training collectors can be a complex and mundane task. Keeping the attention of employees and making sure they are engaged is no small feat.

In this webinar, sponsored by Peak Revenue Learning and The Collections Coach, a panel of leading training experts from the credit and collection industry will share their tips and insights into how they make sure individuals not only learn what is important, but retain it as well.

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(Thursday) 1:00 pm - 2:00 pm

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Webinar: Best Practices in Post-Judgment Enforcement

06dec1:00 pm2:00 pmWebinar: Best Practices in Post-Judgment Enforcement

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REGISTER HERE Obtaining a judgment for an unpaid debt is an important step in the recovery process, but actually locating and recovering assets after a judgment has been obtained is

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Obtaining a judgment for an unpaid debt is an important step in the recovery process, but actually locating and recovering assets after a judgment has been obtained is just as critical.

In this webinar, produced by the Florida Collectors Association, noted attorney Stephen Iglesias will walk through the post-judgment enforcement process and provide tips and best practices in this important area of collections.

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(Friday) 1:00 pm - 2:00 pm

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Webinar: Preparing Your Calling Strategies for an Era of Limited Contacts

09dec1:00 pm2:00 pmWebinar: Preparing Your Calling Strategies for an Era of Limited Contacts

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REGISTER HERE The Consumer Financial Protection Bureau has proposed a cap on the number of attempted contacts and the number of conversations that collectors may have with individuals. Following a

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The Consumer Financial Protection Bureau has proposed a cap on the number of attempted contacts and the number of conversations that collectors may have with individuals. Following a number of states that have established call caps, it appears as this trend may be going nationwide.

In this webinar, sponsored by Neustar, experts from the credit and collection industry will share their insights into how collection operations can maximize their calling campaigns to get the highest-possible right-party contact rates.

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(Monday) 1:00 pm - 2:00 pm

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Webinar: Artificial Intelligence: Myths, Marketing, Pitfalls & Positives

10dec1:00 pm2:00 pmWebinar: Artificial Intelligence: Myths, Marketing, Pitfalls & Positives

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REGISTER HERE Terms like artificial intelligence and machine learning are being thrown around a lot in the credit and collection industry today. In this webinar, sponsored by Revenly, Greg Allen of

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Terms like artificial intelligence and machine learning are being thrown around a lot in the credit and collection industry today.

In this webinar, sponsored by Revenly, Greg Allen of Pairity will share actionable information to help companies learn more about this important topic and make informed decisions. The industry is heading toward a full embrace of adopting more technology to help improve contact and collection rates. Everyone in the industry can benefit from knowing more about this important topic and how it will reshape the collections industry.

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(Tuesday) 1:00 pm - 2:00 pm

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Webinar: Answering Your Dispute Questions

11dec1:00 pm2:00 pmWebinar: Answering Your Dispute Questions

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REGISTER HERE Disputes are a very difficult area for companies in the credit and collection industry. From trying to figure out if something is a dispute to determining how deeply

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Disputes are a very difficult area for companies in the credit and collection industry. From trying to figure out if something is a dispute to determining how deeply to investigate a dispute and respond to a consumer, not everything is black or white when it comes to disputes.

In this webinar, sponsored by Microbilt, a panel of leading compliance experts from across the credit and collection industry will spend an hour answering your questions about disputes. This is a golden opportunity to get answers to the questions that are plaguing you in this area of your business.

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(Wednesday) 1:00 pm - 2:00 pm

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Webinar: Digital-First Design: Follow the Money, How to Create a Customer Journey

12dec1:00 pm2:00 pmWebinar: Digital-First Design: Follow the Money, How to Create a Customer Journey

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REGISTER HERE With so many payments coming in via payment portals today, companies in the credit and collection industry need to think about the user experience and make sure their

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With so many payments coming in via payment portals today, companies in the credit and collection industry need to think about the user experience and make sure their websites and portals are designed with the consumer in mind.

In this webinar, sponsored by Revenly, attendees will be shown tips and strategies to make sure their websites and online interactions are easy to use for consumers of all shapes and sizes.

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