How Companies Have Adapted Their Training Under Regulation F
There is a lot of muscle memory in being a debt collector.…
Collectors Share Tips to Help Establish Connections with Consumers
Conversations between collectors and consumers are like snowflakes, in that each of…
How to Make New Hire Training Effective in a Remote Work Environment
Training new collectors is relatively the same whether it is being done…
The Right Way to Hire, Train, and Treat Employees
By now, the importance of empathy in collections has hopefully been drilled…
Why Collectors Want to Avoid The “Friend” Zone
There are likely only two outcomes for every collection call. Either a…
Video: How Empathy Boosts Collection Rates While Lowering Compliance Issues
There is a perception in the industry that compliance and empathy sit…
Training Bytes: How To Build Challenges That Improve Collector Performance
How can one "C" help a "C" build three other "C's"? The…
Mary Shores: How to Develop Consistency in Your Training Program
There was once a man who got married. The man, who loved…
Agencies Placing More Emphasis on Soft Skills During New Hire Training
There is so much that a new collection agency employees needs to…