The National Consumer Law Center has released a report evaluating the impact of Regulation F in the six months after the rule went into effect on November 30, 2021. The report was based on the results of a survey of 117 consumer advocates nationwide, which included in-depth follow-up interviews with …
Read More »CFPB Publishes More Reg F FAQs, Addressing Electronic Communications and Inconvenient Times & Places
Even though Regulation F has been in effect for nearly eight months, the Consumer Financial Protection Bureau is still publishing guidance to help companies in the accounts receivable management industry comply with the rule. Yesterday, the Bureau published a new set of Frequently Asked Questions related to electronic communications and …
Read More »Plaintiff Files Reg F Lawsuit, Alleging Opt Out in Email Not Conspicuous Enough
A lawsuit has been filed in federal court in Georgia, alleging a collection agency violated the Fair Debt Collection Practices Act by violating Regulation F, and the Georgia Fair Business Practices Act by not making an opt-out statement conspicuous enough in an email message, even though the exhibit of the …
Read More »Class Action Accuses Collector of Leaving out Some Reg F Disclosures in Initial Notification
A class-action lawsuit has been filed in federal court in Nevada, accusing a pair of companies of violating the Fair Debt Collection Practices Act by allegedly sending an initial notification to the plaintiff without including all of the required validation information required under Regulation F. The notification was sent in …
Read More »N.Y. AG Sends Warning to Collectors About New SOL, Court Filing Requirements, Requests Information About Complying with Reg F
The Attorney General of New York last week sent letters to “major” debt collectors operating in her state, making sure that those companies were aware of new regulations that have recently gone into effect, such as Regulation F from the Consumer Financial Protection Bureau and new state-mandated large-print disclosures, while …
Read More »Speech Analytics and Collector Survey Details How Reg F Has Changed Collections
LAS VEGAS — Speech analytics and call recordings can offer some tremendous opportunities to analyze communications between consumers and debt collectors, especially at the dawn of a new era in debt collection. Looking at the 100 days before the enactment of Regulation F and the 100 days since the rule …
Read More »Bill Introduced in N.Y. to Ban Social Media Communications When Collecting
A bill has been introduced in the New York legislature that would ban debt collectors from attempting to collect debts using social media platforms, which would directly contradict what is allowed under the provisions of the Consumer Financial Protection Bureau’s Regulation F. Details about the bill — A08622 — which …
Read More »Florida CFO Asks CFPB to ‘Reevaluate’ Reg F’s Communication Provisions
Add the state of Florida to the list of those opposed to Regulation F’s provisions allowing debt collectors to privately communicate with individuals over social media networks as well as text messages and email to attempt to collect unpaid debts. The Chief Financial Officer of the state sent a letter …
Read More »Colorado Issues Opinion Clearing Up Disclosure Conflict With Reg F
One of the problems that companies in the accounts receivable management industry had as they prepped for the enactment of Regulation F was conflicts with state laws regarding disclosures that needed to be included in certain locations on letters and notices sent to consumers. One state in particular — Colorado …
Read More »Mainstream Media Picks up Scent of Social Media Contacts Following Enactment of Reg F
When the Consumer Financial Protection Bureau issued its proposed debt collection rule back in May 2019, there were a rash of headlines in the mainstream media warning consumers that debt collectors were going to start messaging them on Facebook and other social media platforms. The government wants to let collectors …
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