Tag Archives: Mary Shores

By now, the importance of empathy in collections has hopefully been drilled into everyone working in the accounts receivable management industry. Treating consumers with respect, dignity, and in a professional manner has become the standard for any legitimate agency that is trying to make it in this world. But are …

There are likely only two outcomes for every collection call. Either a collector creates a connection with a consumer or creates conflict. The goal, obviously, is to create a connection, because that is far more likely to result in a payment than creating conflict ever will. In this episode of …

There is a perception in the industry that compliance and empathy sit on opposite ends of a seesaw, and the ultimate goal for any collection operation is to find the balance between the two. But that is not necessarily the case. As Mary Shores and Judd Peak discuss in the …

How can one “C” help a “C” build three other “C’s”? The answer is in this week’s Training Bytes video with Mary Shores. In this episode, Mary is joined by Roxie Olivero-Winfield, the training manager at Midstate Collection Solutions, to talk about the benefits of implementing weekly challenges to help …

In collections, any payment can be considered to be a good payment, especially if it shows that an individual is interested and committed to paying off a debt. But as one agency learned that while any payment may be a good payment, collection agencies should not operate like credit card …

There was once a man who got married. The man, who loved golf, was approached by some of his in-laws and was asked if he would teach them how to play. His new family saw how much he loved playing golf and wanted to share in that with him. But …

AccountsRecovery.net asked a number of industry luminaries and experts to complete a seemingly impossible task: Take everything that happened in 2020 and describe it in one word. Here is what they said: Rick Rainho, Kinum Adaptability. When Covid 19 hit and everything was closing, agencies had to adapt and set …