The Right Way to Hire, Train, and Treat Employees
By now, the importance of empathy in collections has hopefully been drilled…
Why Collectors Want to Avoid The “Friend” Zone
There are likely only two outcomes for every collection call. Either a…
Video: How Empathy Boosts Collection Rates While Lowering Compliance Issues
There is a perception in the industry that compliance and empathy sit…
Training Bytes: How To Build Challenges That Improve Collector Performance
How can one "C" help a "C" build three other "C's"? The…
How Collection Agencies Should Not Act Like a Credit Card Company
In collections, any payment can be considered to be a good payment,…
Mary Shores: How to Develop Consistency in Your Training Program
There was once a man who got married. The man, who loved…
Industry Experts Share the Word That Defined 2020 For Them
AccountsRecovery.net asked a number of industry luminaries and experts to complete a…
