Use of Automation Increasing at Healthcare Providers
More revenue cycle management units at hospitals and healthcare providers are automating…
New AI Tool Clones Voices and Can Create Other Sounds, Too
The parent company of Facebook has launched a new voice and sound…
FCC, FTC Tackling AI’s Growing Involvement in Phone Calls
Both the Federal Communications Commission and the Federal Trade Commission are making…
FCC Announces Inquiry into AI’s Impact on Robocalls, Robotexts
The Federal Communications Commission yesterday announced it will begin assessing the evolving…
AI Can Let You Make Calls in Languages You Don’t Speak
If you knew a consumer spoke a language other than English, would…
CFPB Publishes Guidance on Use of AI in Credit Decisions
The Consumer Financial Protection Bureau is trying to build more guardrails around…
NYT Looks at Impact of AI on Contact Center Customer Service Rep Jobs
"When automation swallows up jobs, it often comes for customer service roles…
Senate Democrats Call on CFPB to Protect Consumers from AI-based Scams
A quartet of Senate Democrats are calling on the Consumer Financial Protection…
Regulators Affirm Commitment to Policing AI in Financial Services
A number of federal regulators, including the Consumer Financial Protection Bureau and…
I Type, Therefore I Am
What do people think of engaging with chatbots when visiting a company's…