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For all the talk about artificial intelligence, and ChatGPT, one of the areas of the technology that is not getting a lot of attention but has the potential to have a bigger impact on an operation is something called Robotic Process Automation (RPA). RPA uses software, or bots, to automate repetitive tasks, which frees up time for humans to do other things.

In this webinar, sponsored by Provana, a panel of experts will share their insights into RPA and talk about the ways that it is being used in collections today, as well as what it will be able to do in the future.

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Artificial intelligence is a broad term that is being thrown around a lot these days, to the point where it’s lost its meaning and is being misapplied in a number of situations. Truly understanding what it is and how it can help improve a contact center’s overall operations is key to getting the most out of the technology and staying ahead of what everyone else is doing.

In this webinar, sponsored by Balto, a panel of experts will discuss how AI can be used to improve the customer call center experience to demonstrate and illustrate for you all the opportunities that the technology offers.

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Culture is a word that gets thrown around a lot when speaking about companies and why employees choose to take, or leave, a job. And while nobody will doubt that having a good culture is important and can make the difference between a successful company and one that struggles, there really isn’t a blueprint that you can follow. Every company is different and that means every company’s culture is different. But there are common bonds and traits that many companies with great cultures share. So let’s spend some time talking about that.

In this webinar, a panel of experts that work at and run companies known to have great cultures will share their processes and what they have learned, to help you do the same.

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Conventional wisdom is for companies to focus their efforts on the accounts that are most likely to make a payment. But clients want you to try and collect on all of the accounts they place and it’s probably a good idea to at least try and collect on those accounts that don’t score particularly well, because, hey, you never know. Developing a strategy for those accounts can be effective, especially in today’s world of digital collections and self-serve portals.

In this webinar, a panel of experts will share ideas about how to try and collect from accounts that never pick up the phone when you call without breaking the bank.

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There is a pipeline of public healthcare ARM & collection contracting opportunities coming out for bid again in 2024 that should interest collection agencies of all shapes and sizes.

Join Nick Bernardo from mygovwatch.com for a brief overview of which public healthcare contracts are expected to be out for bid soon, the value and portfolio details of those opportunities, and how to use public information to get in touch with decision-makers in advance of the bid process.

This webinar is sponsored by mygovwatch.com.

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The Consumer Financial Protection Bureau has been active on a number of fronts, including enforcement actions, issuing new guidance, and proposing new rules. Many of these efforts impact how debts are collected, making it important for anyone involved in collections to be aware of these developments and know what is on the horizon.

In this webinar, a panel of experts will break down the CFPB’s activities, show you how they tie to collections, and make sure you understand everything there is to know.

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Are you ready to increase revenue, decrease costs, and slash risk all year round? Then the best gift you can give yourself is fresh intelligence to strengthen your strategic models and make better decisions.

In this webinar, sponsored by Prodigal, you’ll learn how a new breed of AI can turn your customer conversations into intelligence you can use to power payments and collections effectiveness, increase upsells and cross-sells, and drive omnichannel engagement

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