Coaching Agents to Greatness (From 11/17/2022)
Transcript Mike Gibb 0:04Hey everybody, welcome. Thanks for joining us today. My…
Keeping Collectors Motivated to Avoid “Robot” Mode (From 9/6/2022)
Transcript Mike Gibb 0:03Hey everybody, good morning or good afternoon depending on…
What to do When a Collector Says the Wrong Thing (From 8/30/2022)
Transcript Mike Gibb 0:04Hey everybody, welcome. Thanks for joining us today. My…
Leveraging Agent Scripting and Speech Analytics to Increase Productivity and Reduce Compliance Risks (From 7/13/2022)
Transcript Mike Gibb 0:04Hey everybody. Thanks for joining us today. My name…
Telling Your Story: Why It’s So Important and How To Do it Right (From 5/11/2022)
Transcript Mike Gibb 0:05Hey everybody. Welcome. Thanks for joining us today. My…