JUDGE GRANTS MSJ FOR PLAINTIFF IN FDCPA DISPUTE CASE
- A District Court judge in Illinois has denied a defendant’s motion for summary judgment and granted a summary judgment motion for the plaintiff in a Fair Debt Collection Practices Act case in which a dispute was inadvertently sent to the wrong employee and therefor not logged, with the judge ruling the defendant was not entitled to the FDCPA’s bona fide error defense.
HOW TO DEVELOP ‘LEVEL 10’ COLLECTORS
- For anyone who was on yesterday’s webinar will confirm, there is a difference between good collectors and great collectors. Great collectors not only make you — and themselves — a lot of money, but they do it compliantly, they enjoy mentoring newer, less-experienced collectors, and are willing to go above and beyond. Mary Shores, in her newest Training Bytes video, calls these collectors, “Level 10” collectors.
STARTING TO ASSESS HOW THE PRESIDENTIAL ELECTION WILL IMPACT THE ARM INDUSTRY
- While the official results from last week’s presidential election still need to be finalized, reports are starting to circulate about some of the plans and decisions that Joe Biden will be making, should he become the next president of the United States. Those reports are looking at the decisions that will be made — many of which will impact the accounts receivable management industry. A panel of experts from across the ARM industry shared their thoughts yesterday on a webinar aimed at identifying the different areas of the industry that a Biden administration may address.
CONSUMERS’ INCOME EXPECTATIONS WEAKEN, BUT THEY STILL EXPECT NOT TO MISS DEBT PAYMENTS
- Consumers expect to make less money and spend less money, but fewer consumers expect to miss a debt payment in the next three months, according to data released yesterday by the Federal Reserve Bank of New York. The data paints a picture of how consumers feel they are managing their finances now and what their expectations are about being able to manage their finances in the future. For companies in the accounts receivable management industry, data like this can influence collection strategy and the content of conversations had with individuals when trying to collect on debts.
WORTH NOTING: Tricks to improve your credit score … How much would you pay to have someone clean up after Thanksgiving dinner? … A lot of people still plan to travel this Thanksgiving … Why Florida’s new $15 minimum wage is a big deal … Talk about quitting with a flourish … Tricks to help lower your utility bills … New items coming to the menu at a McDonald’s near you … The puns for this story are endless … Whatever financial infidelity is, a lot of people are doing it.
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