States across the country are taking bold and unprecedented steps to contain the spread of coronavirus, steps that are endangering the ongoing viability of the accounts receivable management industry. It started yesterday morning, when the state of the Financial Institution Division of Nevada’s Department of Business and Industry released guidance …
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Bill Introduced in Senate to Prohibit Negative Credit Reporting During Crisis
A bill to amend the Fair Credit Reporting Act has been introduced in the Senate that would prohibit the reporting of negative items on individuals’ credit reports during the coronavirus outbreak. The bill, S. 3508 – the Disaster Protection For Workers’ Credit Act, was introduced this week by Sen. Brian …
Read More »Washington Enacts New Debt Buying Law
The governor of Washington has signed a bill into law that re-defines what constitutes a debt buyer and makes those debt buyers provide additional information about the underlying debt when bringing legal actions against individuals, in an attempt to “provide more transparency,” said the bill’s sponsor, who called it one …
Read More »Collector.Live! Makes All Videos Available For Free
The collection industry is changing faster than it ever has. It’s hard to fathom that things were relatively “normal” a week ago and since then, what was down is now up, and what was up is now down. Collection agencies are scrambling to figure out how to let agents work …
Read More »How to Pivot in a Time of Crisis: The Alternative to Scrambling Your Workforce
EDITOR’S NOTE: The following was written by Joshua Allen, the founder and CEO of Revenly. While the world goes through unprecedented change right before our eyes, the economic impact is becoming increasingly real for all of us. The sobering reality for the credit and collection industry is this: The lack …
Read More »Daily Digest – March 19. Getting to Know Alanna Kyles of Berlin-Wheeler; Governments Addressing Debt Collection During Outbreak
GETTING TO KNOW ALANNA KYLES OF BERLIN-WHEELER Working in collections is not a team sport, not an individual one. The people who succeed in this business are the people who embrace that concept. This possibly explains why Alanna Kyles has been in the business for more than two decades and …
Read More »Idaho Gov. Signs Collection Bill Into Law
Idaho Governor Brad Little signed the Idaho Patient Act into law yesterday, which will go into effect on Jan. 1, 2021. The bill, which passed 49-20 in the state House and 32-1 in the Senate, attempts to crack down on what it deems to be “aggressive” collection of medical debts …
Read More »Cornerstone Publishes State-by-State Responses to Question About Working From Home During Pandemic
One of the biggest questions facing companies in the credit and collection industry, especially those working in states where licenses are required to operate, is who can and who can’t work from home. Cornerstone Support has built and published a spreadsheet to help companies understand their options during the coronavirus …
Read More »Cities, States, Federal Government Address Debt Collection During Outbreak
The city of Chicago, state of Colorado, and the House Financial Services Committee all either took steps or proposed taking steps to address debt collection during the coronavirus outbreak, joining a growing number of governments across the country to do so. Among the proposals floated by Rep. Maxine Waters [D-Calif.], …
Read More »Getting to Know Alanna Kyles of Berlin-Wheeler
The “Getting to Know” series is sponsored by Arbeit. Arbeit is a powerful, and easy to use communications platform that empowers businesses to reach more consumers. Innovative by nature, we are constantly listening to and understanding the businesses we partner with and developing long term industry relationships that allow us …
Read More »VoApps Hopes to Help in a Time of Need
In an email to their clients on Tuesday, VoApps DirectDrop Voicemail announced that they are donating 1 million voicemail deliveries to schools, organizations, agencies, aid workers or anyone in need of getting out important information about the coronavirus situation. The email asked their clients to spread the offer to any …
Read More »Daily Digest – March 18. Judge Rules Client Code on Outside of Mailer Violates FDCPA; NY Suspends Collection of Debts Owed to State
JUDGE RULES CLIENT CODE ON OUTSIDE OF MAILER VIOLATES FDCPA A District Court judge in Pennsylvania has ruled that a six-digit number referring to a client code on the outside of a postcard constitutes a violation of the Fair Debt Collection Practices Act and has granted a plaintiff’s motion for …
Read More »Judge Rules Client Code on Outside of Mailer Violates FDCPA
A District Court judge in Pennsylvania has ruled that a six-digit number referring to a client code on the outside of a postcard constitutes a violation of the Fair Debt Collection Practices Act and has granted a plaintiff’s motion for summary judgment while also denying competing motions from both sides …
Read More »Collector Charged With Impersonating Police Officer on Facebook
A man identified as a “local debt collector” by a television station in Georgia has been arrested and charged with impersonating a police officer after allegedly using an alias on Facebook to intimidate individuals into making payments on unpaid debts. The man, when contacted by an undercover police officer on …
Read More »Regulators Urged to Halt Non-Coronavirus Rulemakings
Reading an article about a letter that was sent to the Consumer Financial Protection Bureau by Sen. Sherrod Brown [D-Ohio], I was struck by a question that had, until that moment, not occurred to me: for how long will release of the CFPB’s debt collection rule be delayed because of …
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