Webinar Speakers A – F

Chief Security and Technology Officer, TECH LOCK

Steve Akers

Steve Akers is TECH LOCK’s Chief Security and Technology Officer, where he leads the consulting division. He joined the company in 2019, bringing more than 20 years of experience as a serial entrepreneur in cyber security and managed security services. Mr. Akers previously worked as the Chief Technology Officer for Change Dynamix where he oversaw the R&D of its behavioral analytics security platform. Additional experience includes leading a team of security consultants at TruArx and growing Managed Security Services at Netrex, which later became part of IBM Global Security Services. Prior to working in the private sector, Mr. Akers served in the U.S. Army, Military Police Corp. Special Investigations Unit.

Chief Information Officer, Harris & Harris

Bryan Albertson

Bryan Albertson is the Chief Information Officer at Harris & Harris where he leads the IT organization and has responsibility over day to day IT operations as well as data security. He possesses over 17 years of IT experience, much of that focused on the Accounts Receivables Management space working for some of the largest companies in the industry in addition to being data security and IT consultant. Bryan focuses on process automation as well as making sure his organization is building technology solutions to increase efficiencies while reducing risk and overall cost.

President, Hawthorn Recovery Services

Bonnie Allen

Bonnie Allen is the president of Hawthorn Recovery Services, a company she founded in 2008. Holding both the Scholar and Fellow Designations for continuing education from ACA International, Bonnie is a past president of the Missouri Collectors Association and is on the Board of Directors and Sponsorship Chairman for the Show-Me Chapter of Healthcare Financial Management Association. Bonnie has spent more than three decades in the credit and collection industry, working her way up from a computer programmer to owning her own firm.

Founder & CEO, Pairity

Greg Allen

Greg Allen is the founder and Chief Executive Officer of Pairity, a company that was founded on the idea that advanced technology could solve the consumer debt crisis for everyone: lenders, collectors, and individuals who are repaying debt. With modern artificial intelligence, rapid machine learning, and new products launching soon, Pairity helps real people recover. Greg founded Pairity in 2017 after working at a start-up data and analytics company. Greg studied Applied Mathematics at the Massachusetts Institute of Technology and Finance and Applied Mathematics at the University of Maryland.

Chief Compliance Officer, Ontario Systems

Rozanne Andersen

Rozanne Andersen is the chief compliance officer for Ontario Systems. She is is responsible for driving the company’s consumer financial law compliance program, designing innovative compliance solutions for Ontario Systems’ products, and leading the company’s Compliance Consulting Services and Compliance Outsourcing programs. Her two decades of experience in the ARM industry make her one of the most respected experts in the industry.

Vice President of Talent Management, ERC

Jessica Andriola

Jessica Andriola is the Vice President of Talent Management for ERC and oversees the company’s domestic recruiting and global leadership development. Before joining the ERC family more than a decade ago, she worked in the real estate field specializing in sales and marketing for developers. Seeing the growth potential in the industry and the company she started as an agent with ERC and have held positions in the Talent Management, Talent Development, and Leadership Development departments throughout my tenure. Outside of work, she enjoys spending time with friends and family and playing with her dogs, Nikki and Brie.

CEO, G2 Consulting

Gary Anzalone

Gary Anzalone owned and operated Credit Management Control, Inc., a nationally licensed collection agency of 90 people, for nearly three decades, until he sold it in 2007. He has been a long-time member of the ACA and served on the Wisconsin Collectors Association liaison board with the Wisconsin Department of Finance. Since 2005, he has run G2 Consulting LLC, which helps companies focus on business-critical aspects such as improving cash flow through optimization in account management, improving sales and marketing techniques, integrating technologies and improving operational processes.

Chief Operating Officer, DCM Services

Tracey Bannochie

Tracey Bannochie is the Chief Operating Officer of DCM Services and brings 25 years of call center management experience to the DCMS team. Her experience includes customer care through late-stage recovery call center operations, in addition to first-party and third-party roles. She has managed multi-location call centers, including new center acquisitions and integration.

CEO, DKB Innovative

Keith Barthold

Keith Barthold is the CEO of DKBInnovative. Keith is a proven leader focused on driving business goals including cybersecurity/compliance, operational efficiency, revenue growth and enhanced profitability. While establishing DKBInnovative, Keith enjoyed a 10+ year career at Perot Systems / Dell Services with a number of notable accomplishments including growing a $20M application portfolio and leading delivery for Tenet Healthcare’s hospital EMR & patient management applications.

Director of Risk Management-Licensing, Cornerstone Support

Christy Barger

Christy Young Barger is the Director of Risk Management-Licensing with Cornerstone Support. Prior to working at Cornerstone, she was a Paralegal who specialized in estate, civil, corporate and real estate law. In 2005, she started at Cornerstone Support, Inc. as a Renewal Specialist. This position allowed her to work with both clients and regulators directly with each state, to ensure the clients’ business licensing was done correctly and on time. In her current role as the Director of Risk Management-Licensing, she speaks with the collection industry’s leaders to navigate clients through new licensing based on agency activity, statutory compliance notifications regarding corporate changes, and overall client expansion and development.

Attorney, Barton Law Group

Dennis Barton

Dennis J. Barton III is the managing attorney of The Barton Law Group, LLC. He specializes in collection litigation throughout Missouri and Illinois, nationwide consumer law defense, compliance, and is on ACA’s CNR letter review panel. Dennis graduated from the Indiana University School of Business in 1996 and the Washington University School of Law in 2003. He is the Missouri Collectors Association’s past President and Missouri’s ACA State Compliance Chair. Dennis is also a member of ACA’s MAP Committee, Education Committee, and an ACA Certified Instructor that presents nationwide on collection strategizes, defense tactics, and compliance issues.

Chief Operating Officer, MRS BPO

James Beck

Jim Beck is Chief Operating Officer at MRS BPO. He joined MRS in May 2018. As COO, Jim oversees all of MRS’s first- and third-party collections across three domestic locations and for 56 clients. Jim’s primary responsibility is integrating MRS’s cutting-edge technology, which includes the industry’s first fully functional conversational IVR with proven collections success, with traditional collections. Jim previously worked at ARS National Services in Escondido California, where he ran ARS’s Operations. Jim has a proven successful track record, analyzing risk and adjusting operations to be financially successful while delivering quality results.

President & Chief Operating Officer, Valor Intelligent Processing

Gordon Beck

Gordon Beck is the President and COO of Valor Intelligent Processing, a new organization in the ARM Industry specializing in BPO and 3rd Party Collections. Gordon has 22 years of experience with expertise in the recovery of Wireless, Landline, Cable, Satellite, Internet, VOIP and Financial Institutions. Gordon is known as a motivator, educator and great public speaker in the industry; participating in panels, debates and several individual speeches at industry related events as well as contributing articles and content to several call center publications. Gordon was recently named one of the 50 most influential collection professional’s in the Industry and his trademark is driving un-matched performance through his treatment of his employees and the incredible culture in his call centers. On September 24th 2018, Gordon became the youngest ever inductee into his High School Alumni’s Hall of Fame specifically as a result of his accomplishments in the ARM Industry.

Bedard Law Group

John Bedard

John Bedard is a nationally recognized authority on the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. He serves as counsel to several professional trade associations, including the Georgia Collectors Association. John is a former member of the Board of Directors of the industry’s leading professional trade organization, ACA International. He serves as the State of Georgia Compliance Chairperson for ACA International and is a former Chairperson and Program Designation award recipient of ACA International’s Members Attorney Program.

Head of Data Science, TrueAccord

Sophie Benbenek

Sophie Benbenek is the Head of Data Science at TrueAccord – a fintech startup working to reimagine debt collection for the customer focused digital age. Sophie developed and designed TrueAccord’s machine learning based decision engine and now oversees TrueAccord’s data initiatives across the company. Her analysis on internet usage trends in China earned her honors from the University of Chicago where she holds a BA in Political Science and East Asian Studies.

Chief Strategy Officer & General Counsel, BCA Financial Services

Leslie Bender

Leslie Bender has spent more than 30 years handling compliance, regulatory, transactional and legal matters for hospitals and financial services companies. Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as a Certified Information Privacy Professional. Currently Leslie is the Chief Strategy Officer and General Counsel for BCA Financial Services, Inc., a Miami, Florida headquartered financial services company. Bender is a Past President of ACA International, serving as ACA’s President in 2013-14, and as an officer of its Board of Directors from 2011-2015. She earned her undergraduate degree from Northwestern University and her Juris Doctorate degree from the University of Notre Dame.

Senior Director - Self-Pay Operations, Professional Account Services

Dennis Bennett

Dennis Bennett is the senior director of self-pay operations at Professional Account Services. He has spent the past 16 years at the company, working in customer service, quality assurance, and litigation along with the self-pay operation. Dennis has spent nearly 30 years in the collections industry, all of it working in the healthcare field.

President, My GovWatch

Nick Bernardo

Nick Bernardo is and has been president of MyGovWatch.com (the d/b/a of Net Gain Marketing) since 2003. The MyGovWatch.com portal is the company’s flagship service offering and serves some of the best-known large and small companies and in the collection industry today. The 2018 relaunch of the site for the first time allows anyone to create a free account with pay-as-you-go options or to access detailed information on government contracts on an unlimited basis. His 20-year career includes broad-based experience in business-to-business marketing, information services development, professional services marketing, third-party reselling, and non-profit fundraising. He is also the managing member of Fed Cetera, a “business development organization” as the term is used in Federal regulations that works with companies seeking to participate in Federal contracting and subcontracting opportunities in collections.

Founder, CMS Services

Irwin Bernstein

Irwin Bernstein has over 30 years in the financial services industry. Irwin is the founder of CMS Services and developer of the CMS Services Compliance Portal, a tool for gathering, monitoring and sharing of compliance material. He also conducts CFPB readiness exams on behalf of creditors and debt buyers. Irwin is also the CEO of Allgate Financial, a provider of outsource management, wind-down and back office services. His experience has been developed by participating in the acquisition or management of nearly $10 billion of consumer debt portfolios. Irwin is a licensed as an attorney in Illinois. He currently serves as a board member of the ACA Education Foundation and as a member of the Illinois Department of Financial and Professional Regulation Collection Agency Board.

Executive Vice President, TCN

Darrin Bird

Darrin Bird is the Executive Vice President at TCN Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide. Within this role, Darrin is responsible for overseeing all business operations, establishing best practices across sales and account management teams and driving execution. With more than 20 years of experience in the IT and software industry, Darrin has a proven track record of building and mentoring high performing teams, increasing capital, creating strategic plans and implementing organizational structure.

Co-Founder, Chief Technology Officer, TCN

Jesse Bird

Jesse Bird is the co-founder and chief technology officer at TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide. In his role, Jesse spearheads the software development, implementation and execution of TCN’s Voice Over Internet Protocol (VoIP) and call center technology, while leading the company’s strategic direction and global expansion. Since co-founding TCN, Jesse has played a vital role in establishing and developing what has now turned into a global, multi-million-dollar technology company.

Director of Data Systems and Contact Strategy, Valor Intelligent Processing

Robert Blair

Robert Blair is currently the Director of Data Systems and Contact Strategy at Valor Intelligent Processing. At Valor, Robert is responsible for managing the data systems and driving the contact strategy. He has been in the ARM industry for over 10 years and is focused on using analytical data to increase performance, efficiency and revenue.

Vice President of Compliance and Quality Assurance, Radius Global Solutions

Renee Bogar

Renee C Bogar is the Vice President of Compliance and Quality Assurance for Radius Global Solutions with 15 years of overall experience in the call center industry. She manages Compliance and QA internationally for both first and third party operations throughout the United States, India, Jamaica, and Panama for more than 1,200 collectors and agents. Key responsibilities focus on fortifying the company’s sustainability through solid Compliance Management Systems, creation and implementation of policies and procedures, and reinforcement of both through call monitoring and auditing.

Chief Compliance Officer, Receivable Solutions, Inc.

LaDonna Bohling

LaDonna Bohling is the Chief Compliance Officer with Receivable Solutions, Inc. She has over 20 years of Operational and Compliance experience in third party debt collections experienced in all verticals serving creditors and debt buyers. LaDonna is a certified instructor for ACA International and was named one of the 25 most influential women in Collections by Collection Advisor in 2016, Who’s Who in Compliance in 2018 and ACA International Certified Instructor of the Year 2019l

Director of Operations, JP Recovery Services

Mark Boich

Mark Boich (Director of Operations Manager, JP Recovery Services, Inc.) has accumulated 18 years of leadership experience in the Accounts Receivables Management industry at national firms such as OSI Collections, Transworld Systems, AMO Recoveries, and Asset Acceptance Capital Corporation. Since starting at JP Recovery Services in January 2011, Mark has advanced into his current role of Operations Manager where he is responsible for the strategic and day-to-day production of services. In additional to being a certified Lean Six Sigma Black Belt, Mark is currently pursuing his MBA at Case Western Reserve University’s Weatherhead School of Management. Mark is a 2016 Ontario Systems Hall of Fame Award recipient for Innovation.

CEO, Credit Collection Partners

Rick Bonitzer

Rick Bonitzer presides over Credit Collection Partners (CCP), a collection agency specializing in collecting government debt that is located in central Illinois. CCP has grown from four collectors when Rick joined the company to having four times as many now. CCP is also in the process of rolling out health insurance benefits to his staff. Rick, who earned a BS in Business Administration from Columbia College of Missouri, is married with three kids, presently 5, 7, & 9.

Chief Operating Officer, Creditor Advocates

John Brown

John Brown is the COO of Creditor Advocates. John is an Army Veteran, has Bachelor degrees in Engineering and Sciences, is a former Six-Sigma Black-Belt instructor with leadership experience, and has been a featured speaker on A/R compliance. John is an expert in automation, analytics, integration, and providing solutions to hard-to-solve problems. John enjoys spending time with his family in Prior Lake, hockey, fishing, and hunting.

President & CEO, CSI Group

Ron Brown

Ron Brown has more than 45 years of experience in the field of locating and recovering lost and missing people and assets. He is internationally recognized as one of the leaders in the Tracing and Recovery Industry and spends much of his time acting as an instructor for various credit and collection entities. Having received the ACA International “Fred Kirschner Instructor Achievement Award” for instructing 250 ACA Seminars, he was also three times selected by ACA International as the “ACA Certified Instructor of the Year”.

Analytics Manager, TrueAccord

Tony Caballero

Tony has been the analytics manager at TrueAccord for a year where he and his team are responsible for generating insights into customer behavior and optimizing conversion of clients’ portfolios. Previously, Tony worked at Optimizely and Intel, serving in Business Intelligence roles at both. While at Intel, he obtained his black belt certification in Lean Six Sigma and is passionate about combining analytics with process improvement. He grew up in Cleveland, Ohio and graduated from Cornell University with a B.S. in Operations Research Engineering.

Partner, Katten Muchin Rosenman

Claudia Callaway

Claudia Callaway leads the firm of Katten Muchin Rosenman’s newly formed Platform Lending Initiative. In this role, she focuses her practice on defending clients against state and federal class actions regarding consumer protection and consumer finance laws, representing clients before the Consumer Financial Protection Board (CFPB), the Federal Trade Commission (FTC) and state banking agencies, and assisting clients in adhering to the dynamic landscape of platform and peer-to-peer (P2P) lending.

President, Solutions by Text

Mike Cantrell

Mike Cantrell serves as President for Solutions by Text (SBT) and oversees all aspects of operations for the product umbrella including: Consulting, Text Message Serve, Text Pay & Strategic Partnerships. SBT has consulted the consumer finance, utilities, auto finance, insurance and other industries for over 8 years and continues to accelerate the mobile industry through advanced technology.

Executive Vice President of Sales & Marketing, MRS BPO

Misty Carson

Misty Carson is the Executive Vice President of Sales & Marketing, MRS BPO, LLC, which means she leads the Sales and Marketing Team at the company. Over the past 21 years in the contact center industry, she has accumulated extensive experience in Outbound & Inbound Contact Center Solutions including: Telesales, Customer Service, First Party Collections and Third Party Recoveries. Misty’s background includes leadership roles in Operations, Client Services, and Sales. Misty has partnered with many Fortune 100 clients in multiple vertical industries including, Financial Services, Auto Deficiency, Fintech / Marketplace Lending, Private Student Lending, Cable / Telecommunications, Utilities, and Medical. Misty joined MRS in 2010 as a Vice President of Sales. She holds a Bachelor’s Degree from West Virginia University. Go Mountaineers.

Senior Manager of Brand and Content Strategy, TrueAccord

Vivan Chau

Vivian Chau is the Senior Manager of Brand and Content Strategy at TrueAccord. Previously, she has held lifecycle marketing positions at mission driven technology companies, in industries as different as healthcare and online legal services. Her background in psychology and sociology drives her to seek meaningful work through companies that will make a social impact.

Executive Vice President, Collection Coach

Debra Ciskey

In her nearly 40 year career in the collection industry, Debra Ciskey has been an active contributor on many levels. She served on the ACA Board of Directors from 2012 to 2018—elected in the first board election under the new governance structure, serving 2 terms. An ACA Certified Instructor since 1983, Debra has taught nearly 200 ACA seminars and has been instrumental in the development of the Credit and Collection Compliance Officer program, the Trainer Specialist program, FDCPA seminars, and numerous others. After serving ACA members as an ACA staffer, Debra worked in training and development and compliance roles for prominent industry members, and now works as a consultant as Executive Vice President of Collection Coach, LLC.

Chief Operations Officer, Frost-Arnett

Alan Clayton

Alan Clayton is the Chief Operations Officer at Frost-Arnett. He is responsible for all facets of Operations, including First Party, Third Party, and Shared Services for the company’s offices in Nashville, Campbellsville, and Houston. Alan has more than 30 years of Customer Service, Collection, and Project Management experience in a variety of fields, including healthcare, credit cards, near-shore outsourcing, regular outsourcing and insurance.

Attorney, Messer Strickler

June Coleman

June D. Coleman is a defense litigator with more than 20 years of experience. Her areas of emphasis include defense of consumer rights actions involving the FDCPA, TCPA, and FCRA. She has a deep understanding of permissible debt collection conduct and how best to defend claims and minimize liability in the collection industry. She is the CAC Attorney Chair and a member of the ACA MAP Attorney steering committee. She is also a director for the National Creditors Bar Association. Since 2008, Ms. Coleman has been voted by her peers onto the Law & Politics’ Northern California Super Lawyers list, Sacramento Business Journal’s “Best of the Bar” list and Sacramento Magazine’s “Top of the Bar” list, as well as one of 14 attorneys recognized by Collection Advisor in 2018 as the top attorneys in the collection industry. Ms. Coleman is a Martindale Hubbell AV Preeminent rated attorney.

Trust Manager, AMCOL Systems

Krystal Collins

Krystal Collins started her career in the debt recovery business in June 2005. After 3 ½ years on the collection floor, she transferred to the Trust Department. She currently manages 3 employees and has trained each one for their specific tasks at AMCOL Systems. Krystal is responsible for maintaining relationships with the company’s third-party payment processing vendor. She works closely with the I/T Department to obtain files from clients and is responsible for weekly/monthly payment reporting to all clients. Krystal’s department posts and deposits all funds received from patients. She assists others at AMCOL with new client implementation ensuring that all processes are correct prior to loading new business.

Account Executive, State Collection Service

Beth Conklin

Beth Conklin has over 24 years in the collection industry starting out as a Collector, Team Leader and Supervisor of Collections before moving into the role as the Manager of Training and Regulatory Compliance. Beth is currently an Account Executive with State Collection Service, Inc. Prior to that, Beth was the Director, Training and Development at McCarthy, Burgess & Wolf. Beth has the TSP and CCCO designations as well as is a Certified Instructor for the ACA. Beth has earned the Fred Kirschner Award in March, 2013 and 2015, as well as being recognized as the ACA Certified Instructor of the Year for 2012 and 2016. Beth has contributed to multiple magazine articles and was recognized as one of 32 Top Collection Professionals in the industry in 2014.

Chairman & CEO, Capital Collection Management

Jake Corlyon

Jacob Corlyon is the Chairman & CEO of Capital Collection Management, LLC, which is located in Syracuse, NY. He also serves as the Vice President and Education Chairman for the New York State Collectors Association. Jacob has been in the debt collection industry for 10 years and has received the Professional Collection Specialist, Credit & Collection Compliance Professional and Scholar designation through ACA International.

Vice President - Network Management, Resurgent Capital Services

Jay Coulter

Jay Coulter is the vice president of network management at Resurgent Capital Services. Jay has spent more than 12 years working at Resurgent. Prior to joining the company, Jay spent 11 years working at Capital One in a variety of positions on the call center side of the company.

Attorney, Cove Law

Andrew Cove

Andrew Cove is a former Senior Assistant Attorney General for Florida and the author of the bill which created Florida’s Telemarketing Act. He has been representing telemarketers and other businesses on regulatory compliance and regulatory defense matters since he left the AG’s Office in 1989. His firm, Cove Law, P.A., represents clients nationwide and has significant experience handling state licensing, TCPA/TSR compliance, state and federal investigations, FTC/AG enforcement actions and private TCPA actions.

Director of Collections, BCA Financial Services

Mike DeCarpio

Mike DeCarpio is the Director of Collections at BCA Financial Services. With over 25 years in the ARM industry, Mike joined BCA Financial Services in 2018. Mike’s core focus has been staff development and motivation and the paramount piece to that has been identifying the right people up front. Mike does a terrible job of describing himself and writing bios, don’t be like Mike!

Senior Director of Communications Solutions, Neustar

Marybeth DeGeorgis

Marybeth C. Degeorgis is a Senior Director of Communications Solutions at Neustar. She has more than 35 years of experience in the Communications Industry. She has been with Neustar the past nine years and is currently Sr. Director in Neustar’s Communications Solutions Organization with product management responsibility for the evolution of Neustar’s Caller Identity Services; a suite of solutions ensuring secure, accurate and enriched identity for the voice communications ecosystem. Over the course of her career, Marybeth has launched a number of critical solutions for Carrier, MSO and Utility market clients, both here and abroad, spanning network interconnection, provisioning, billing, numbering, and now identity. She has also served in leadership positions for Standards development bodies here in the US and internationally [e.g. ATIS, ECTA, and GSC]. Prior to joining Neustar, Marybeth held technical and managerial positions with Telcordia Technologies and Verizon.

Co-Chair of the Cannabis Law Practice, Ford Harrison

Keya Denner

Keya Denner’s legal practice is devoted to the counsel and defense of employers in labor and employment law, executive compensation, and cannabis law. Keya is Co-Chair of the Cannabis Law Practice at Ford Harrison and has extensive experience helping multi-state employers navigate the new and evolving laws and regulations throughout the country related to medical and recreational marijuana. He provides regular counsel to employers faced with marijuana-related employment issues, including advising on accommodation concerns for employees who use medical marijuana, and drafting and refining employers’ drug testing and enforcement policies. In 2017, the New Jersey Law Journal recognized Keya as its “New Leader of the Bar” for his extraordinary accomplishments and potential in the legal profession. Keya also lends his legal skills to several charitable and not-for-profit groups, serving on the Board of the Community Visiting Nurse Association and the personnel committee for the YMCA of Metuchen, Edison, Woodbridge, and South Amboy.

General Counsel and Chief Legal Officer, Harris & Harris

Ari Derman

Aryeh (“Ari”) Derman serves as General Counsel and Chief Legal Officer for Harris & Harris. Ari is the company’s key legal strategist on all major business transactions and complex compliance matters. As part of his role, he advises executive management on regulatory issues within the industry, drafts and negotiates client and vendor contracts, spearheads all legal defense efforts for the company, and oversees the selection and management of all outside counsel. Furthermore, under Mr. Derman’s direction and supervision, Harris’ Legal Compliance Department researches new collection legislation and case law, handles corporate licensing and insurance matters, and facilitates training for account representatives.

Founder, American Profit Recovery

Jeff DiMatteo

Jeff DiMatteo is a founder and partner at American Profit Recovery with Locations in Massachusetts and Michigan. Jeff is a long time industry advocate currently serving as the President of the New England Collectors Association and Chairman of ACA Internationals Unit and State Affairs committee. Jeff is actively engaged in State and Federal legislation lobbying while promoting financial literacy and “Debt Collections Done Right!” Jeff has been an expert guest on Fox News and other media outlets over the years and has shared his experience with other agencies about how to proactively use social media and other PR tools to promote the positive aspects of the collection industry.

Attorney, Maurice & Wutscher

Tom Dominczyk

Tom Dominczyk is an attorney and principal of the law firm of Maurice Wutscher, LLP. He focuses his practice on various aspects of financial services law, with an emphasis on consumer financial services litigation. Tom is based in the firm’s New Jersey office and supports the firm’s litigation matters in its New York and Pennsylvania offices. Tom is admitted to the State and Federal Courts in New Jersey, New York and Pennsylvania as well as Second, Third, Seventh, Eighth and Ninth Circuit Courts of Appeal.

General Counsel & Chief Compliance Officer, I.C. System

Michelle Dove

Michelle Dove is the General Counsel and Chief Compliance Officer for I.C. System Inc. in St. Paul, Minnesota. She has served the ARM industry for nearly 15 years and is admitted to practice law in Minnesota and Wisconsin. She has represented her company and clients in numerous federal and state regulatory audits and litigated matters.

Collection Specialist, American Profit Recovery

Ethan Drain

Ethan Drain is a Work Team Leader at American Profit Recovery in Farmington Hills, Michigan. He has been with the company for five years and is passionate about collecting in a compassionate way. He says his favorite part of collections is how individualized it is and how your results depend completely on how much work you put in.

Chief Operating Officer, State Collection Service

Tracy Dudek

Tracy Dudek is the Chief Operating Officer for State Collection Service, responsible for overseeing the organization’s production and support areas including the company’s Extended Business Office and Third Party Collection divisions as well as Patient Engagement, Business Intelligence, Client Services, and Human Resources, among others.

Tracy has been involved in the receivables industry for over 20 years.  Tracy’s accomplishments include the implementation of advanced speech analytics for all of the company’s call center operations, leading to State Collection Service being awarded the Speech Technology Implementation Award in 2014 and again in 2017.  She has been instrumental in enhancing the technological tools that put State Collection Service ahead of many others in the healthcare receivables space.  Additionally, she has played a key role in the growth of State Collection Service’s multiple locations.  Under her leadership, the company has maintained a strong trajectory of success

Tracy was recently named to the Becker’s Healthcare list of Female Revenue Cycle Management Leaders to Know (2018).  She is regularly asked to speak at conferences around the country.  She has been a judge and member of the Steering Committee for the Wisconsin BBB Torch Awards since 2009 and is a member of the Healthcare Financial Management Association.  Tracy earned her Bachelor’s Degree from Marquette University and holds Fellow and Scholar degrees from ACA International.

President, First Collection Services

Chris Dunkum

William “Chris” Dunkum is President of First Collection Services (FCS), a receivables management firm serving clients nationwide since 1969. Chris has more than 30 years’ experience in the collection industry serving in Sales, Operations, and Executive Leadership. Chris has received industry honors including having been named “Top 25 Most Influential Collections Professionals” by Collection Advisor Magazine and Hall of Fame induction by Ontario Systems, the industry’s largest software provider. He is a past-president of his state Collector’s Association, and he is active within ACA International. Chris volunteers in his community as a Commissioner for the North Little Rock Housing Authority, and he is a member of The Rotary Club 99 of Little Rock, Arkansas.

Ombudsman, Williams & Fudge

Bob Duenkel

Possessing 30+ years of experience in the collection industry, Bob Duenkel has transitioned from a primary role of training and development to the position of Compliance Officer/Ombudsman at Williams & Fudge. In addition to ensuring that the compliance requirements of the industry have a positive effect on the success of Williams & Fudge by imparting the professional and ethical concepts of proper collection techniques, Bob creates a balance of performance incentives with compliance objectives; Bob oversees the Compliance Management System, identifying and managing risk in consumer dispute resolution / complaint handling, policies and procedures, as they pertain to daily operations and training.

Chief of Analytics, FLOCK Specialty Finance

Damon Edmondson

Damon is from the Atlanta area and earned his Bachelor of Arts from The Citadel. He and his wife have three sons. He enjoys tennis, hiking and kayaking. Damon is a volunteer with the Boy Scouts of America, holding multiple positions within the Organization.

Managing Compliance Attorney, Harris & Harris, Ltd.

Jeffrey Endebak

Jeff Endebak is the Managing Compliance Attorney at Harris & Harris, Ltd. He conducts legal research, counsels the company on regulatory issues, and oversees its compliance management program. He also manages regulatory compliance audits and assists with the company’s legal defense efforts in coordination with outside counsel.

President & Chief Compliance Officer, Phillips & Cohen Associates

Howard Enders

Howard Enders is President and Chief Compliance Officer of Phillips & Cohen Associates, Ltd., the globe’s leading compassionate, deceased account management business, and its debt-buying subsidiary, Invenio Financial.

Howard has over 20 years’ experience in the credit industry and is currently responsible for all back office and compliance aspects of the US operation. He further oversees compliance and operational support for all international entities, which include the United Kingdom, Ireland, Canada, Australia, New Zealand, and Spain.

President & CEO, Team Recovery, Inc.

Roy Engle

Roy Engle is co-founder, President and CEO of Team Recovery, Inc., which has been located in Stow, Ohio, since 1999. He personally oversees the consulting and servicing of the corporation’s credit-granting clients. Roy has been in the debt collection industry since 1989, and his second job out of college was selling a collection service! He, along with co-founder and COO Leslie Engle, have overseen the creation of a unique and highly effective debt-collection platform. Roy has held various board positions with organizations such as the American Association of Healthcare Administrative Management and the Ohio Receivables Management Association. He is a graduate of The College of Wooster in Wooster, Ohio. Roy and his wife Leslie live in Stow, Ohio where they have raised three children and a Westie named Pippin.

Chief Architect, Monica

Kevin Epstein

Kevin Epstein is a professionally certified AWS Solutions Architect, DevOps Engineer, Developer, and SysOps admin at Onica. He spends his days obsessing over designing and deploying the most resilient, performant, secure, and cost-effective infrastructures for customers in the AWS Cloud. Kevin also leads the Los Angeles AWS Users Meetup Group with 2,000+ members.

Supervisor of Recruiting, CBE Companies

Barb Findley

Barbara Findley joined CBE in July 2014, but began her career in Recruiting in 2004 in the staffing and recruiting industry specializing in high volume recruiting. As Supervisor of Recruiting for CBE, Barb leads our team of Recruiters in the Texas and Iowa locations, and is responsible for end to end recruiting and assuring a positive applicant experience. Barb works with many different advertising sources to creatively promote CBE with the focus of filling the applicant pipeline with qualified candidates. Barb majored in sociology at Texas Women’s University in Denton, TX.

Chief Personnel Officer, Wilber Group

Cortney Fleming

Cortney is a graduate of Illinois Wesleyan University with a BA in Risk Management and Financial Services. Cortney will be completing her MBA in Leadership as of 2020. She holds the multiple collections, training, and compliance designations from the ACA where she is also a “Fellow” and “Scholar”. Cortney also holds the Associates in Claims and Associates in General Insurance designations from The Institutes. In her role as CPO, Cortney oversees recruiting efforts for open positions to include job postings, relevant assessments, and interview process. Her area ensures a smooth onboarding process for team members; having consistency through recruiting, training, role integration leading to handoff, which will be followed up by continued support with timely and relevant reviews in an effort to see that all team members are setup for success. Cortney collaborates with the CEO for growth of Wilber leadership as well as organizational health and culture. Success in this role will be demonstrated by an ability to inspire employees to live up to their potential and optimize their productivity.

Founder, FLOCK Finance

Michael Flock

Michael Flock, the Founder and CEO of FLOCK Specialty Finance, has been involved in the credit, collections debt buying, and outsourcing businesses for more than 20 years, beginning with Dun & Bradstreet and more recently as a financial advisor and investment banker.

In 2007, he founded Flock Advisors to provide M&A advisory and capital funding services to these same industries. In 2013, Flock Advisors became FLOCK Specialty Finance. This change enabled the company to provide more funding solutions to current clients. The change also gave FLOCK the ability to expand its offerings in to more market segments that have been under served by traditional banking.

Prior to founding FLOCK, Michael provided M&A advisory support to private equity firms, helped companies reengineer their operations, and led a successful recapitalization of a consumer collections agency where he was interim CEO. He was also an advisor to Croft & Bender, a middle market investment bank.

From 1993 to 2000, Michael was President of Dun & Bradstreet’s Receivables Management Services subsidiary in North America. At D&B, Michael engineered a major turnaround of his division, achieving dramatic growth in revenue and profitability. It was then spun off as RMS and is the largest commercial receivables management company in the world.

From 1997 to 2000, Michael added the presidency of D&B’s companies in Canada, Asia-Pacific and Latin America to his responsibilities. He substantially improved profitability in these markets by transforming the business model to one based on partnerships.

He earned his Bachelor of Arts from the University of Virginia as an Echols Scholar and graduated Phi Betta Kappa. During his college years, he served as a White House Intern and later worked as a Fulbright Teaching Assistant in France Michael also did graduate work at the Institut d’Etudes de Sciences-Politiques in Paris, and received a Masters of Business Administration in finance from Fordham University.

Chief Compliance Officer, Gulf Coast Collection Bureau

Laura Frechette

Laura Frechette is the Chief Compliance Officer at Gulf Coast Collection Bureau since July 2017. I have been in the collection industry for seven years. I am a licensed attorney in RI, MA and FL. I hold two certifications with ACA International: Credit and Collection Compliance Attorney (CCCA) and Credit and Collection Compliance Officer (CCCO). I love to play golf and pool. I am a member of the American Pool players Association (APA) and the LPGA Amateur Golf Association (Manatee Chapter).

Partner, Malone Frost Martin

Mike Frost

Mike Frost is a partner at Malone Frost Martin PLLC. His legal practice is primarily focused on providing regulatory compliance, general counsel and litigation defense services in the accounts receivable management (ARM) industry. Prior to joining the firm, Mike worked at CBE Companies, Inc. as its Chief Compliance, Sales Officer and General Counsel. He has 18 years of experience in the ARM industry and is currently serving his second term on the Board of Directors at ACA International, Inc.

President, Stoneleigh Recovery Associates

Steven Fuernstahl

Steven Fuernstahl is the President of Stoneleigh Recovery Associates, LLC, a debt recovery solutions company. Steven is responsible for the strategic initiatives, operations, and executive management. Steven has been actively involved in the credit and collection industry for the past 27 years. Stoneleigh Recovery Associates is a mid-size 1st and 3rd party debt collection agency serving the industry for 11 years.